Customer Service Representative
5 months ago
**JOB SUMMARY**
Calero, the leading technology expense management solution for complex enterprises, is looking for a Customer Service Representative in their UK locations. Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-center and support environment. In addition, you will provide 1st, and where necessary, 2nd line support to our customer’s end-users for support on the mobile device.
**This position will be working our late shift 12.30pm-9pm or 2pm-10.30pm 5 out of 7 days a week.**
**ESSENTIAL JOB RESPONSIBILITES**
- Maintain and resolve incidents and tickets daily
- Partner with the Service Operations Team on customer onboarding and escalations
**EXPERIENCE**
- Mobile Device and Service Support experience desired
- Experience with Zendesk preferred
- Ability to utilize knowledge base to provide support to customers
- Proficient in Microsoft 365 (Word, Excel and Outlook)
**SKILLS**
- Attention to detail
- Agility to fast paced environment
- Ability to prioritize and manage multiple responsibilities
- Demonstrates a sense of urgency and ability to meet deadlines
**COMPETENCIES**
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Analytical skills
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization
**BENEFITS**
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy**Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
-
Customer Service Representative
6 months ago
Edinburgh, United Kingdom Brand Visionaries Full timeExciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...
-
Customer Service Representative
6 months ago
Edinburgh, United Kingdom Kent Recruitment Bureau Full timeEdinburgh | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...
-
Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full timeCustomer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Key responsibilities include:Providing information and assistance to customersResolving customer...
-
Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for providing exceptional...
-
Customer Service Representative
5 months ago
Edinburgh, United Kingdom AXEL LIMITED Full timeWe are seeking a talented and enthusiastic Customer Sales Representative to join our growing team. As a Customer Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and driving sales through exceptional customer service. **Responsibilities**: - Provide exceptional...
-
Customer Service Representative
14 hours ago
Edinburgh, Edinburgh, United Kingdom Nando's Chickenland Limited Full timeJob Title: Customer Service RepresentativeNando's Chickenland Limited is an equal opportunities employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.We offer a competitive salary of £18,000 per annum, depending on experience and qualifications. In addition to your base pay, you will also...
-
Customer Service Representative
5 months ago
Edinburgh, United Kingdom Sanderson Recruitment Plc Full time**Customer Service Representative (Back of office/Front of office) - 1**st** line support** **Salary**:Up to £23,000 (dependant on experience) **Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available **Working hours**: Monday to Friday 9-5 ("Working from home" options once probation has been passed) **About...
-
Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Blue Arroww Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide...
-
Customer Service Representative
12 hours ago
Edinburgh, Edinburgh, United Kingdom Nike (New) Full time**Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience in our store.**Key Responsibilities:Enthusiastically...
-
Customer Service Representative
1 month ago
Edinburgh, United Kingdom Blue Arrow Ltd. Edinburgh Full timeCustomer Service RepresentativeBlue Arrow Ltd. Edinburgh is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our business customers, handling inquiries through various channels, and ensuring customer...
-
Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom BT Group Full timeCustomer Service RepresentativeAbout the RoleWe're looking for a Customer Service Representative to join our team at EE. As a Customer Service Representative, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide excellent customer service and...
-
Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom World Duty Free - WDF Full timeAbout the Role:We are seeking a highly motivated Customer Service Representative to join our team at World Duty Free - WDF. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing world-class service skills, and building rapport with customers.Key Responsibilities:Deliver an individualized...
-
Customer Service Representative
2 days ago
Edinburgh, Edinburgh, United Kingdom SLS Recruitment Full timeCompany Overview:SLS Recruitment is a leading recruitment agency providing exceptional career opportunities to ambitious individuals. We are dedicated to supporting our clients in finding top talent and helping job seekers achieve their career goals.Salary:$35,000 - $40,000 per annumJob Description:We are seeking a Customer Service Representative to join our...
-
Customer Service Representative
3 days ago
Edinburgh, Edinburgh, United Kingdom Tesco Full timeWe're looking for a talented Customer Service Representative to join our team in Edinburgh Leith. As a Customer Service Representative, you will be responsible for ensuring that our customers receive an exceptional shopping experience, helping them find what they need and answering any questions they may have.About the JobThis is an exciting opportunity to...
-
Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Lothian Full timeNHS Lothian is committed to providing exceptional patient care and experience. To achieve this, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for patients and stakeholders, providing a warm and welcoming service to ensure their needs...
-
Customer Service Representative
4 weeks ago
Edinburgh, United Kingdom Search Full timeExperience a career boost as a Customer Service Representative with Search, a global market leader. As a Roman-Germanic language support specialist, you'll be at the forefront of our operations, ensuring seamless customer experiences from start to finish. With a competitive salary and the opportunity to grow into a permanent role, this position is perfect...
-
Customer Service Representative
5 days ago
Edinburgh, United Kingdom CV-Library Full timeJob Title: Customer Service Representative Location: Edinburgh City Centre Pay Rate: £13.49p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: 2 days per week in the office after training Contract Type: Temporary - 12 months. Start Date: 13th January 2025 Ready for a new challenge in 2025? Our client is recruiting...
-
Customer Service Representative
5 months ago
Edinburgh, United Kingdom Floral Image Full timeThis role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...
-
Customer Service Representative
6 months ago
Edinburgh, United Kingdom Floral Image Leeds Full timeThis role provides a fantastic blend of customer service and account managementand even better, all for a small and growing business where the work you do will make a real contribution to the organisation’s success. Floral Image is an innovative and unique business specialising in the delivery of premium life-like flowers to corporates worldwide. The...
-
Customer Service Representative
1 month ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £25,000 - £35,000We are looking for a highly motivated Customer Service Representative to join our team at beBee Professionals in Edinburgh. As a key point of contact for our customers, you will provide exceptional service and support, while working collaboratively with our team to achieve operational success.Key Responsibilities:Provide service and support to...