Customer Service Representative

4 weeks ago


Edinburgh, United Kingdom Meraki Talent Ltd Full time

Meraki Talent Ltd is seeking a skilled Customer Service Representative to join their team in Edinburgh. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer service to clients and customers.

Key Responsibilities:

  • Provide excellent customer service via phone and other communication channels.
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Resolve issues and troubleshoot problems quickly and efficiently.
  • Accurately record customer interactions in the CRM system.
  • Work closely with other departments to ensure customer satisfaction.

Requirements:

  • Proven experience in a call centre or customer service role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle a high volume of calls.
  • Basic computer literacy and proficiency in using CRM systems.
  • Indefinite right to work in the UK.

What's on Offer:

  • Comprehensive training and ongoing support.
  • A positive and inclusive work environment.
  • Career growth opportunities.
  • Competitive salary with performance-based bonuses.


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