Customer Service Representative

5 months ago

Edinburgh, United Kingdom CALERO Full time

**Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability.**

**JOB SUMMARY**

Calero, the leading technology expense management solution for complex enterprises, is looking for a Customer Service Representative in their UK locations. Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-center and support environment. In addition, you will provide 1st, and where necessary, 2nd line support to our customer’s end-users for support on the mobile device.

**This position will be working our late shift 12.30pm-9pm or 2pm-10.30pm 5 out of 7 days a week.**

**ESSENTIAL JOB RESPONSIBILITES**
- Maintain and resolve incidents and tickets daily
- Partner with the Service Operations Team on customer onboarding and escalations

**EXPERIENCE**
- Mobile Device and Service Support experience desired
- Experience with Zendesk preferred
- Ability to utilize knowledge base to provide support to customers
- Proficient in Microsoft 365 (Word, Excel and Outlook)

**SKILLS**
- Attention to detail
- Agility to fast paced environment
- Ability to prioritize and manage multiple responsibilities
- Demonstrates a sense of urgency and ability to meet deadlines
- Japanese language (verbal and written) skill desired

**COMPETENCIES**
- Excellent verbal, written, and non-verbal communication skills
- Lead by example by maintaining strong ethics, values, trust, and integrity
- High emotional intelligence and critical/forward thinking
- Action oriented, results driven, and ensures accountability
- Customer Focused
- Quality decision making
- Analytical skills
- Organizational skills and planning/priority setting
- Excellent ability to work collaboratively and confidentially with all levels in the organization

**BENEFITS**
- Private Healthcare for you and your immediate family
- Gym Membership at Nuffield Health or equivalent
- Life Insurance (pay out being 4 times your salary)
- Competitive Paternity and Maternity Package
- Team Building Budget and Employee Events
- Office Drinks, Snacks, Coffee etc.
- Volunteer Day
- Flexible Bank Holiday Policy

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