Customer Service Executive
2 days ago
Customer Service Executive (German speaking)
Harlow (3 days office)
£35,000
You must be fluent in German and English.
Our client specialises in high-quality accessories and DIY for the home. Their products are often favoured for their ease of use and eco-friendly formulations.
You’ll be the first point of contact for their customers, helping with questions, resolving issues, and ensuring a positive experience.
Key Responsibilities:
- Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
- Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
- Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
- Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.
- Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.
Key Skills and Qualifications:
- Minimum 1-2 years in a customer service role, preferably in an eCommerce or retail environment.
- Excellent verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
- Familiar with customer service software, CRM systems, and eCommerce platforms (e.g., Shopify).
- Strong attention to detail and excellent organisational skills.
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