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Customer Service Executive

1 month ago

Harlow, United Kingdom Sphere Digital Recruitment Group Full time
Job Description

Customer Service Executive (German speaking)

Harlow (3 days office)

£35,000


You must be fluent in German and English.


Our client specialises in high-quality accessories and DIY for the home. Their products are often favoured for their ease of use and eco-friendly formulations.

You’ll be the first point of contact for their customers, helping with questions, resolving issues, and ensuring a positive experience.


Key Responsibilities:

  • Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
  • Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
  • Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
  • Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.
  • Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.


Key Skills and Qualifications:

  • Minimum 1-2 years in a customer service role, preferably in an eCommerce or retail environment.
  • Excellent verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
  • Familiar with customer service software, CRM systems, and eCommerce platforms (e.g., Shopify).
  • Strong attention to detail and excellent organisational skills.