Customer Service Executive
1 day ago
eCommerce Administrator
We are looking for a skilled Customer Service Representative to work as an eCommerce Administrator at Sphere Digital Recruitment Group. As the first point of contact for customers, you will be responsible for delivering exceptional support and resolving issues efficiently. If you have a passion for customer-centric roles, this could be the ideal position for you.
Responsibilities:
- Provide customer support via multiple channels, including phone, email, chat, and social media.
- Collaborate with the sales team to address customer queries and resolve issues.
- Update customer records and maintain accurate knowledge of the company's products and services.
- Develop and implement effective solutions to customer complaints and issues.
- Monitor customer feedback to identify areas for improvement.
Required Skills and Qualifications:
- Proficiency in German and English.
- Minimum 1-2 years of customer service experience, preferably in an eCommerce or retail environment.
- Exceptional communication and interpersonal skills.
- Familiarity with CRM systems and eCommerce platforms.
- Organisational and problem-solving skills.
Salary: £35,000
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