Customer Success Executive

7 days ago

Pontefract, United Kingdom CV-Library Full time

Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us

This role is within Reliance Protect business and is an office-based role at

our Pontefract site, you will be working within our Sales and

Account Management Team, focused on proactively managing a portfolio of existing

accounts and dealing with their queries.

You will also be involved in our day-to-day general client communications across our

full client base promoting our client support services such as educational webinar

schedules, and maximising attendance rates for these, and promoting new service

developments.

Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus

To proactively manage an existing portfolio of clients ensuring clients maximise the value they receive from our services, with the highest levels of customer satisfaction and contract renewal rates.

This approach will include looking at how clients are utilizing our services in terms of day-to-day usage and advising strategies on how to increase this, introducing new service features as they are launched, and dealing with customer queries.

This will be achieved through creating and implementing account strategies and regular, structured contact.

Form strong relationships with key contacts within the client portfolio, maintaining our position as lone worker solutions provider of choice and trusted advisors, and align our offerings and positioning with the customer’s short, medium and long term needs.

Manage day-to-day general communications to all clients, largely via email, promoting our client support webinar programmes, and providing updates on new service developments.

Track and maximise attendance rates for our client support webinars and collect and report client feedback to aid the constant drive to develop and improve the quality of the webinars and the value they bring to clients.

Ensure that all targets and KPI’s relating to the role are achieved.

Work with internal Reliance Protect departments to ensure an outstanding level of service is provided thus reinforcing Reliance High Tech and its Reliance Protect solution as the UK’s leading Lone Worker protection service.

Ensure all Company policies and reporting procedures are adhered to and all administration is accurately and neatly presented and completed within the designated time.

Educated to degree level or equivalent would be advantageous but not essential.

Telesales / Customer facing via Teams experience.

Excellent written and verbal communication skills.

A passion for helping customers succeed and a commitment to providing exceptional service.

Ability to build and maintain excellent relationships with clients.

Ability to plan and organize and prioritise, working autonomously.

Team player with a can-do attitude.

Competent with Microsoft Office programs and the ability to learn bespoke internal systems.

Able to demonstrate good analytical and numerical skills.

A driven individual who has the ability to adapt to change quickly and effectively with a can-do attitude.

Industry experience is not essential, but you must be enthusiastic, willing to learn and have a positive approach. The role suites someone who is team orientated, self-motivating and success driven

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards

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