Customer Support Associate

7 months ago


Pontefract, United Kingdom First Choice Recruitment, Wakefield Full time

**4 on 4 off Days and Nights 6am - 6pm/6pm - 6am (long rotation)**

First Choice are recruiting for Centre Operators on behalf of our client who is the UK's largest independent integrator/installer of security solutions / lone worker solutions. They are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Vacancies within their Alarm Receiving Centre (ARC) facility in Pontefract.

**The Role**:

- Receiving incoming alerts from alarms and responding accordingly
- To help protect our customer’s people, property, infrastructure, and reputation. This is achieved by closely following best industry practices that have been developed over many years, by demonstrating excellent customer service and empathy and through collaboration & cooperation to evolve & enhance the services we can offer.
- Control Room Operators are typically our first point of contact with our customers, responsible for the welfare of our Reliance Protect service users and first line of defence against criminal activity. A Control Room Operator should be passionate about what they do, take pride in making a difference and focused on the smallest of details.

**Person Requirements**:

- A calm demeanour
- Excellent telephone manner
- Ability to listen
- Solid IT skills (accurate data entry is required)
- Experience within an Alarm Receiving Centre is not essential, but you must be enthusiastic, willing to learn and have a positive approach.
- The role suites someone who is team orientated, self-motivating and success driven

**Other**:

- An SIA CCTV Licence would be desirable but not essential. All training will be provided.
- **Security Clearance checks are mandatory**

**Benefits**:
They offer a great package including competitive overtime rates, company sick pay, great pension and bonus scheme.

24 Days holiday plus statutory days

INDPERM

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,400.00 per year

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)
- SIA (preferred)
- CCTV License (preferred)

Work Location: In person

Reference ID: INDPERM



  • Pontefract, Wakefield, United Kingdom Eurest Full time

    About the RoleEurest is recruiting a Customer Service Associate to help maintain the highest standards of customer care and cleanliness at our facilities. As a Customer Service Associate, you will be responsible for ensuring the smooth operation of our public areas, assisting with various tasks, and providing top-notch service to our customers.Key...


  • Pontefract, United Kingdom Reed Business Support Full time

    Fantastic opportunity to work for a company who have some ambitious plans for the future, and in order to deliver, they are looking for an enthusiastic Engagement Team Coordinator to join their team to help them bring their vision to life. This role is offered on a temporary to permanent basis with a view to an immediate start (after initial interviewing...


  • Pontefract, Wakefield, United Kingdom Talstaff Ltd Full time

    Talstaff Ltd is seeking a highly motivated Transport and Warehouse Support Associate to join our team in South Elmsall.In this role, you will have the opportunity to work collaboratively with our client and contribute to the smooth operation of their Transport and Warehouse functions.The Role:Your primary responsibility will be to provide exceptional support...


  • Pontefract, United Kingdom Bagnall Hopkins Recruitment Limited Full time

    Customer Support Administrator Pontefract Paying up to £25,000 per annum + bonus Full time Permanent Car owner preferable due to location A fantastic opportunity to join this successful, expanding company who supply companies all over the world. If you enjoy supporting your customers and your colleagues and working as part of a team then this role could be...


  • Pontefract, Wakefield, United Kingdom Euro Garages Full time

    Job DescriptionWe are seeking a Retail Sales Associate to join our Euro Garages team. About the Role:Engage with customers and deliver fast, friendly service.Prepare products and maintain a clean store environment.Work as part of a team to ensure excellent customer experience.Benefits:£22,000 - £25,000 per annum salary range, depending on experience.28...


  • Pontefract, Wakefield, United Kingdom Dovecote Park Ltd Full time

    About UsDovecote Park Ltd is a leading food industry company dedicated to providing excellent service to our customers. We are committed to quality and safety, and we are looking for someone who shares our values.What We OfferWe offer a competitive salary of £22,500 - £25,000 per annum, depending on experience. In addition, we offer free parking, a staff...

  • Dentist Associate

    3 weeks ago


    Pontefract, Wakefield, United Kingdom Zest Business Group Full time

    About Zest DentalEstablished in 1993, Zest Dental is a state-of-the-art private dental practice in Pontefract, West Yorkshire. Our clinic offers a broad range of general, cosmetic, and specialist treatments, including Invisalign Diamond 2 certified services.Role OverviewWe are seeking an experienced Associate Dentist to join our team on a sessional basis...


  • Pontefract, United Kingdom Career Teachers Full time

    Job Overview:Career Teachers is a leading national education agency specializing in the recruitment of long-term and daily supply teachers and support staff. We are seeking 3 qualified Learning Support Assistants to join our team at a Multi-Academy Trust based in Pontefract.The successful candidates will work as Learning Support Assistants, supporting the...


  • Pontefract, Wakefield, United Kingdom Talstaff Ltd Full time

    About Talstaff LtdTalstaff Ltd is a leading recruitment agency operating in the UK market. We are committed to delivering exceptional service to our clients and candidates.Job DescriptionThis role will provide an exciting opportunity to work in partnership with one of our key clients, based in South Elmsall, to support the Transport and Warehouse...

  • Customer Advisor

    7 months ago


    Pontefract, United Kingdom Boots Full time

    Summary Job Reference: - 226093BR Pontefract, Beastfair Permanent 22.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    1 day ago


    Pontefract, United Kingdom Boots Full time

    Job Reference: 185699BR Pontefract, Beastfair Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...


  • Pontefract, Wakefield, United Kingdom Zest Business Group Full time

    Are you a skilled dentist seeking a new challenge? We have an exciting opportunity for a motivated dental associate to join our private practice in Pontefract, West Yorkshire.Salary and BenefitsWe offer a competitive salary of £36 per 30 minutes session, with a guaranteed minimum of 14 sessions per day. This equates to £504 per day.About the RoleThis is a...


  • Pontefract, United Kingdom Mpeople Recruitment Full time

    Customer Service Advisor Knottingley Monday to Friday 08:30-17:00 £21,500 Our Client based in Knottingley are looking for Customer Service Advisors who have a real desire for helping people and providing the best customer service possible. **Main Responsibilities and Tasks**: Provide excellent customer support through liaison with the customer, third...


  • Pontefract, Wakefield, United Kingdom Carnell Support Services Full time

    Career Opportunity at Carnell Support ServicesCarnell Support Services is a leading provider of specialist maintenance and support services for the UK's road network infrastructure. With over two decades of experience, we have established a reputation for delivering cost-effective and sustainable solutions that enhance our customers' network assets.We are...


  • Pontefract, United Kingdom The Prince of Wales Hospice Full time

    Our small nurse-led team manage patients with lymphoedema across Wakefield and North Kirklees. Most patients are seen as out-patients, some with more advanced disease are seen in the Hospice Incare Unit Our team offers expert bespoke advice, advanced skills and intensive treatments to patients with Lymphoedema. We champion individualised care that...


  • Pontefract, United Kingdom Coop Full time

    Customer Assistant - Customer Team Member Location: Barnsley Road, Moortop, Ackworth, WF7 7NB Pay: £9.50 per hour & amazing benefits. Contract: 12 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: Shifts will fall between 4pm and 10pm to be discussed at interview As a Co-op customer...

  • Customer Care Advisor

    7 months ago


    Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...


  • Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for Customer Care Advisor's to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer service skills to enable us...


  • Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer...


  • Pontefract, United Kingdom Coop Full time

    Customer Assistant - Customer Team Member Location: Waggon Lane, Upton, Pontefract, WF9 1JT Pay: £9.50 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings...