Customer Care Advisor

6 months ago


Pontefract, United Kingdom Healthnet Homecare UK Ltd Full time

HealthNet Homecare are looking for a Customer Care Advisor (12 month maternity cover) to join our busy team in providing professional services to our clients, patients and healthcare providers.

If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you

We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience As a Customer Care Advisor, as the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.

**Main** **Responsibilities**:

- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.

**What skills do you need?**
- Previous experience within a customer service role
- Experience in resolving customer issues in a professional manner
- Strong written and verbal communication skills

**Job Types**: Full-time, Permanent, Temporary contract
Contract length: 12 months

**Salary**: £23,793.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: In person



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