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Customer Communications Specialist

2 months ago

Reading, United Kingdom CV-Library Full time

Customer Comms Specialist - Loyalty (Contract, Hybrid, Reading) - Mobile Telecoms

Join the Marketing team on an exciting mission to grow and engage our customer base We're looking for a creative marketer to help drive loyalty communications our rewards app. You'll work closely with cross-functional teams to develop compelling customer comms that drive app downloads, user engagement, and offer redemptions.

Key Responsibilities:

Develop and manage creative communications for the loyalty app (email, SMS, DM, app).
Collaborate with teams (CVM, Marketing, Propositions) to create effective comms strategies.
Write clear briefs for in-house creative teams and oversee asset delivery.
Use data insights to drive marketing effectiveness and engagement.What We're Looking For:

Experience in B2C customer comms / marketing.
Strong copywriting skills and attention to detail.
Proven ability to influence stakeholders and work in cross-functional teams.
Passion for creative, customer-focused marketing.
Previous experience working on a loyalty platform will be an advantageThis is an exciting opportunity for someone passionate about driving customer loyalty.

Hybrid role based in Reading (2 days/week in-office)

Role falls inside IR35

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