Public Communications Specialist

2 days ago


Reading, Reading, United Kingdom Thames Water Utilities Limited Full time
Job Title: Public Communications Specialist

About the Role:
This is an exciting opportunity to join Thames Water Utilities Limited as a Public Communications Specialist. As a key member of our team, you will be responsible for delivering high-standard external customer communications content. Your primary focus will be on identifying real-time external communication needs and assessing requirements arising from emerging issues. You will work closely with teams across different functions to ensure customer communication during disruptions.

Key Responsibilities:
  • To write and deliver high-quality external customer communications content.
  • To engage with NAV and NHH locations during real-time issues.
  • To lead stakeholder and press office resources, acting as Public Information Office Control Tower during daytime working hours.
  • To develop improvements to real-time external communications processes.

Required Skills and Experience:
You will need extensive external communications experience in a fast-moving, highly technical organisation. Additionally, you should have the ability to simplify complex information and communicate effectively with customers. A customer-first approach and sound judgement on external communications are essential. Crisis communications experience and understanding of the water industry are also required. Knowledge of national and local government, current affairs, and the news media is desirable.

Benefits:
  • A competitive salary of around £52,500 per annum.
  • Annual Leave - 26 days holiday per year increasing to 30 with length of service.
  • Contributory pension.
  • Personal Medical Assessments.
  • Wider benefits scheme including a benefits hub.


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