IT Communications Specialist

5 days ago


Reading, Reading, United Kingdom Experis IT Full time

**Job Summary:**

We are seeking a skilled IT Communications Specialist to join our Experis Consultancy team. This is a permanent position with a competitive salary of £28,000 per annum.

**Company Overview:**

Experis Consultancy is a global entity with a well-established team and over 1000 consultants on assignment across 20 clients worldwide.

**Key Responsibilities:**

An Incident Communications and Coordination Engineer will work as part of a collaborative team, supporting Microsoft technology offerings including SharePoint, Exchange, and Lync. The successful candidate will be required to coordinate and communicate effectively on high severity incidents in the Office 365 space.

The role involves:

  • Troubleshooting escalated issues for Exchange, SharePoint, Lync, and other service problems.
  • Driving calls during service outage situations for our customers.
  • Developing communication plans with partners to minimise impact during system maintenance.
  • Displaying excellent analytical and organisational skills.
  • Providing full measurement, analysis, and reporting of all key indicators.
  • Executing disaster recovery procedures when necessary.

**Essential Skills and Experience:**

The ideal candidate will have experience in technical or creative English writing, larger scale network operations centre experience, excellent problem resolution and decision-making skills, strong written and oral communication skills, and strong analytical and organisational skills.



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