IT Communications Specialist

1 day ago


Reading, Reading, United Kingdom Experis IT Full time
Job Overview
Experis IT is seeking an experienced IT Communications Specialist to join our team. In this role, you will be responsible for coordinating and communicating on high-severity incidents in the Office 365 space. You will work closely with multiple teams to deliver timely and accurate communications to internal stakeholders and external users.

Key Responsibilities include:
  • Troubleshoot escalated issues for Exchange, SharePoint, Lync, and other service problems.
  • Drive calls during service outage situations for customers.
  • Develop communication plans with partners to minimize impact during system maintenance.
  • Provide full measurement, analysis, and reporting of all key indicators.

The ideal candidate will have experience in technical or creative English writing, excellent problem resolution, judgment, and decision-making skills, strong written and oral communication skills, strong analytical and organizational skills, and strong troubleshooting skills. The salary for this role is estimated at £28,000 per annum.

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