Technical Communications Specialist
1 day ago
We are seeking a skilled Technical Communications Specialist to join our team at Experis Consultancy, a leading global entity. This is a permanent opportunity based in the UK with remote work options.
The ideal candidate will have experience in technical writing and problem resolution, as well as excellent analytical and organisational skills. A strong understanding of network operations centre environments and 24x7 production settings is required.
In this role, you will be responsible for coordinating and communicating on high-severity incidents in the Office 365 space. You will work closely with multiple teams to deliver timely and accurate communications to internal stakeholders and external users.
Key Responsibilities:
- Troubleshoot escalated issues for Exchange, SharePoint, Lync, and other service problems
- Drive calls during service outage situations for our customers
- Develop communication plans with partners to minimise impact during system maintenance
- Provide full measurement, analysis, and reporting of all key indicators
- Execute disaster recovery procedures when necessary
- Deliver communications to strict SLAs
- Work closely with remote support
- Communicate effectively throughout internal IT groups (verbally and written as appropriate)
About the Opportunity:
This is a permanent opportunity with a competitive salary of £28,000 per annum. Our organisation prioritises investing in its people, offering a range of training and development opportunities.
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