Income Recovery Officer

7 days ago

Twickenham, United Kingdom CV-Library Full time

Our client, a well-respected social housing provider operating across South West London, is seeking an experienced Income Recovery Officer to join their team on a temporary basis. This vital role will help support income collection and arrears management while delivering exceptional customer care.

Key Responsibilities:

* Support Rent Recovery Officers and Complex Rent Advisors in resolving payment collection issues.

* Proactively manage income collection across various tenure types within a designated patch.

* Handle the rents call queue, resolving customer telephone queries promptly and professionally.

* Use performance data to identify opportunities to increase rental income and reduce arrears.

* Engage with customers via multiple channels, including home visits, to identify support needs.

* Negotiate and advise on tailored payment solutions to sustain tenancies and maximise income.

* Prepare and issue rent arrears possession claims, application notices, and witness statements.

* Represent the organisation in court, progressing cases to enforcement or appeals as required.

* Support customers with benefit claims (Housing Benefit, Universal Credit, etc.) or signpost them to other support services.

* Maintain relationships with external agencies and stakeholders such as Local Authorities, DWP, and HMCTS.

Key Requirements:

* Proven experience managing rent recovery and arrears within the social housing sector.

* Competence in preparing legal documentation and representing in court.

* Strong communication and negotiation skills, with a customer-focused approach.

* Familiarity with Housing Benefit, Universal Credit, and related support systems.

* Ability to work collaboratively with internal teams and external stakeholders.

* Flexible and adaptable, with a strong problem-solving mindset

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