Current jobs related to Head of Customer Service Experience - Newcastle upon Tyne - CV-Library

  • Head of Customer Experience

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    We are looking for an experienced Head of Customer Experience to join our team at One Utility Bill in Newcastle. As a key member of our leadership team, you'll be responsible for leading our customer service team and developing strategies to drive exceptional customer satisfaction and quality assurance.The ideal candidate will have previous experience in...

  • Head of Business Innovation and Customer Experience

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Want to make a difference through driving and leading our Customer Experience and Business Innovation team and function across the NHS Business Services Authority, then we would really like to hear from you. This is an exciting opportunity for someone who has a proven track record of leading customer experience and business innovation initiatives to join our...

  • Head of Business Innovation and Customer Experience

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    The Head of Business Innovation & Customer Experience is a key member of the Directorate Leadership Team. They will have responsibility forleading, overseeing and driving the delivery of NHSBSA Business Innovation Lab, the Customer Experience Strategy and framework as well as supporting both internal and external programmes of work. Benefits identification...

  • Customer Experience Representative

    1 week ago

    Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

    **Your New Career Opportunity.** MTrec Commercial is proudly representing our prestigious financial services client with their plans for growth and expansion, for their state of the art and incredible Newcastle based customer service Head Quarters. They are now looking to recruit a permanent Customer Experience Representative as soon as possible to join...

  • Head of Client Experience

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Siemens Energy Full time

    About the Job:Siemen's Energy is seeking a Head of Client Experience to lead our client service centre, responsible for driving operational excellence and ensuring alignment with company standards. As the Head of Client Experience, your day will be filled with leading Health, Safety, and Environmental initiatives, implementing standards, and fostering a...

  • Customer Experience Leader

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    About One Utility BillOne Utility Bill is a technology company that simplifies household bills by offering a fixed monthly payment. This approach reduces the time spent on phone calls to suppliers and minimizes administrative tasks.The company prioritizes employee satisfaction, with an 8.5/10 score from employees in their last engagement survey.We are...

  • Head of Customer Experience

    1 week ago

    Newcastle-Under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Experience

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Experience

    1 week ago

    Newcastle-Under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage Systems Location: GivEnergy UK Head Office, Newcastle-under-Lyme, Staffordshire Salary: Negotiable per annum DOE (plus performance bonus scheme) Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Experience

    1 week ago

    Newcastle-Under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Experience

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Customer Service Experience Leader

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    THE INFECTED BLOOD COMPENSATION AUTHORITY Customer Service Experience Leader Salary: £42,382-£45,920 Contract: Permanent Location: Newcastle Who we are and what we aim to achieve The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in...

  • Customer Experience Lead

    7 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 348363**Salary**: - £52,120 - £58,540- Natiolnal: £52,120 - £58,540 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - RPA -...

  • Customer Experience Lead

    7 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 348651**Salary**: - £52,120 - £58,540- Natiolnal: £52,120 - £58,540 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - RPA -...

  • Head of Customer Experience

    3 weeks ago

    Newcastle-Under-Lyme, UK, Staffordshire, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Givenergy | Head Of Customer Experience

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom Givenergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage Systems Location: GivEnergy UK Head Office, Newcastle-under-Lyme, Staffordshire Salary: Negotiable per annum DOE (plus performance bonus scheme) Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions?GivEnergy is seeking a dynamic, tenacious and...

  • Customer Service Operator

    7 months ago

    Newcastle upon Tyne, United Kingdom Hanover Dairies Limited Full time

    The role consists of working in a busy customer service centre at our Head Office in Blaydon Tyne & Wear. The company has traded since 1976 with an established business nationwide and is ever growing and fast paced Hanover Dairies prides itself on the excellent customer service it provides to its customers. Applicants will need to have a lengthy customer...

  • Head of Service Delivery

    7 months ago

    Newcastle upon Tyne, United Kingdom NWH Group Full time

    **Head of Service Delivery** **Location**: Newcastle, Transport Department **Salary: £45k - 50K (Dependant on Experience) OTE £60k** Are you ready to take the driver's seat in a dynamic and thriving environment? The NWH Group is looking for a Head of Service Delivery to lead our Transport Department in Newcastle. **Job Purpose**: To lead the team to...

  • Customer Service Advisor

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Netwirking Ltd Full time

    **Customer Service Advisor** **Monday to Friday** **£20,000pa to £22,000pa** **Flexible Hybrid Working / Work From Home (Must be North East Based)** **Job description** An exciting opportunity has arisen for an enthusiastic person to join one of the UK's fastest growing tech companies on a full time, permanent position. The role is within their...

  • Head of Service

    1 week ago

    Newcastle Upon Tyne, United Kingdom Nigel Wright Full time

    **Our client** GreCon Limited makes people and places safer and enables the 'smart factory' as the leading provider of industrial fire prevention and measuring technology solutions. Our fire prevention solutions protect premises, processes and people, detecting and extinguishing ignition sources in filters, machines, silos and production areas, making...

Head of Customer Service Experience

1 month ago

Newcastle upon Tyne, United Kingdom CV-Library Full time

Head of Customer Service Experience

Who we are and what we aim to achieve

The Infected Blood Compensation Authority (IBCA) was set up in response to the devastating events that occurred in the 1970s and 1980s when more than 30,000 people in the UK received contaminated blood products. The IBCA will work with people who have been infected and affected by these issues, and when you join us you’ll have the opportunity to shape and design an organisation that will make a difference to the lives of thousands of people throughout the UK.

Shape operational excellence in a life-changing service

We’re seeking a select number of inspiring individuals to take the lead on operations delivering compensation to people affected by infected blood. As one of our Heads of Customer Experience you’ll oversee and lead teams working across telephone, email, video conferencing and post to provide high-quality service to claimants. It’s a pivotal role with responsibilities spanning strategic direction and operational excellence, in a service where emotionally charged conversations and life-changing decisions happen daily. With a passion for delivering meaningful results, twinned with an empathetic leadership style, you’ll be integral to ensuring every claimant gets the support they deserve.

Building, motivating and driving high-performing, diverse teams in an agile environment, you’ll make sure claimants are at the heart of decision-making. Setting and communicating a clear strategic vision, you will shape services that are compassionate, responsive and effective. Using customer insights to drive improvement, you’ll lead teams through change, fostering resilience and adaptability. Creating a supportive and inclusive workplace in which everyone can be at their best, you’ll take employee health and wellbeing very seriously. Along the way, you’ll forge trusted relationships with key stakeholders.

Lead strategically and empathetically

We’re looking for leaders who excel in managing high-performing teams, navigating complex challenges, and driving continuous improvements based on customer insight. You know how to make a fast-paced workplace a great place to work. Your emotional intelligence and exceptional interpersonal skills are central to your approach and will equip you to manage sensitive situations with empathy and professionalism. We’ll expect you to have a proven ability to deliver against KPIs while maintaining service quality in an agile environment. A flair for strategic thinking and evidence-based decision making is also vital.

The Civil Service embraces diversity and promotes equal opportunities. With this in mind, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria. Also, please note that successful candidates must meet our security requirements before they can be appointed, and will also undergo a criminal record check