Customer Service Advisor
7 days ago
**Customer Service Advisor**
**Monday to Friday**
**£20,000pa to £22,000pa**
**Flexible Hybrid Working / Work From Home (Must be North East Based)**
**Job description**
An exciting opportunity has arisen for an enthusiastic person to join one of the UK's fastest growing tech companies on a full time, permanent position. The role is within their fast-growing customer-service division.
Flexible working allows you to either work within their Head Office in Newcastle City Centre or you can work from the comfort of your own home instead Monday to Friday 9am - 5:30pm.
**Responsibilities include**:
- Building and maintaining relationships with customers through face-to-face, telephone and via written communication to ensure customer satisfaction and excellence.
- Responding to, and initiating communications with customers to extract all necessary information, ensuring customer needs are met.
- Owning customer issues to ensure the requirements are delivered within agreed time scales and expectations are met.
- Ability to record and take detailed notes stating facts that may be used by other areas of the business or referred back to at a later date.
- Proactively hit personal and team targets to ensure that customer needs and business objectives are met. - Making recommendations to improve quality and customer care standards within the business.
- Support and assist team members and line manager in order to contribute to the group’s effectiveness.
- Continually develop own knowledge and skills to meet both individual and team objectives.
**They are looking for a individual who**:
- Experience in a Customer Service role
- Confident telephone manner
- Computer literate
- Excellent team player
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