Head of Customer Experience

5 days ago

NewcastleunderLyme, United Kingdom GivEnergy Full time

Head of Customer Experience (CX) – Smart Energy Storage Systems


Location: GivEnergy UK Head Office, Newcastle-under-Lyme, Staffordshire

Salary: Negotiable per annum DOE (plus performance bonus scheme)


Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and experienced Head of Customer Experience (CX) to lead unification, scaling, and optimisation of our diverse customer service functions, including Help Centre, Installer Support, Field Services, and Product Learning & Development.


This is a pivotal role that will place you at the heart of our mission to deliver world-class customer service, supported by state-of-the-art tools and technology. Together, we’ll empower our customers and partners while driving a cleaner, more sustainable future.


Who Are We?

GivEnergy is the UK’s market leader in the design and manufacture of smart energy storage systems. Together, with our nationwide network of third-party installers, we’re on a mission to save our customers money on their energy bills and decarbonise the grid.


Our next-generation software aims to make energy storage solutions more accessible and affordable, introducing the benefits of smart energy to new market segments. Join us as we redefine what’s possible in the energy industry.


As Head of Customer Experience, you’ll report directly to our UK Managing Director driving alignment across our frontline functions to deliver an exceptional customer journey. Your leadership will ensure GivEnergy remains a benchmark for best-in-class customer support in the energy storage industry.


Key Responsibilities

Strategic Planning & Development

  • Develop and lead implementation of strategic plans to elevate customer satisfaction, creating a seamless installation and support experience.
  • Leverage customer feedback to identify pain points to help us develop innovative, customer-focused solutions.
  • Align service delivery with GivEnergy’s overarching goals, working cross-functionally with Sales, Marketing, Product & Software teams.
  • Design and implement scalable processes to streamline operations and enhance the customer experience.
  • Drive continuous improvement initiatives to maintain industry-leading satisfaction metrics.


Operational Leadership

  • Oversee the operations of our Technical Services Contact Centre and Field Services teams, ensuring efficient support and rapid response to service requests.
  • Inspire a culture of excellence and drive continuous improvement across all customer-facing teams.
  • Lead, motivate, and develop a high-performing team, fostering a positive, collaborative and customer-centric culture.
  • Establish and monitor key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.


We know diverse perspectives foster innovation and drive success, so we encourage you to apply even if you don’t meet every qualification. If you bring the passion and most of the following, we want to hear from you, especially if you have:


  • Proven leadership experience in managing large-scale technical service operations.
  • Experience with CRM systems, especially Zoho, is a plus.
  • Strong ability to identify bottlenecks, design innovative solutions, and implement sustainable process improvements.
  • A customer-first mindset with a commitment to delivering exceptional service, operational excellent and continuous improvement.
  • Excellent communication and interpersonal skills, paired with analytical and problem-solving expertise.
  • In-depth understanding of the energy storage industry and its products.


Why Join GivEnergy?

This is a rare opportunity to shape the future of customer experience in a booming industry. At GivEnergy, we offer:


  • Competitive Salary & Bonuses: Regular performance-based reviews to reward excellence.
  • Work-Life Balance: Enjoy your birthday off to celebrate your way.
  • Sustainability Perks: Access to Electric Car and Cycle to Work schemes.
  • Professional Growth: Opportunities for career progression and continuous professional development.
  • Employee Benefits: Pension Scheme, Reduced-rate vehicle charging at HQ, branded workwear, referral bonuses, and product discounts.*
  • Inclusive Culture: Join a company that celebrates diversity and fosters collaboration.

(*Terms apply)


Our Commitment to Inclusion

At GivEnergy, we are dedicated to building a workplace where everyone feels valued, respected, and empowered. We actively embrace diversity in all its forms and encourage applications from individuals of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans.


Let’s shape a sustainable future—together.


How to Apply

If you’re ready to make an impact in a rapidly growing industry, apply now and join our mission to revolutionise energy storage and customer experience.


Agencies: Kindly note, we are not seeking agency support at this time. Any unsolicited submissions will be treated as gifts.

  • Head of Customer Experience

    5 days ago

    Newcastle-under-Lyme, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Givenergy | Head Of Customer Experience

    3 days ago

    Newcastle-under-Lyme, United Kingdom Givenergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage Systems Location: GivEnergy UK Head Office, Newcastle-under-Lyme, Staffordshire Salary: Negotiable per annum DOE (plus performance bonus scheme) Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions?GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Experience

    5 days ago

    Newcastle-Under-Lyme, UK, Staffordshire, United Kingdom GivEnergy Full time

    Head of Customer Experience (CX) – Smart Energy Storage SystemsLocation: GivEnergy UK Head Office, Newcastle-under-Lyme, StaffordshireSalary: Negotiable per annum DOE (plus performance bonus scheme)Are you ready to lead and revolutionise customer experience at the forefront of smart energy solutions? GivEnergy is seeking a dynamic, tenacious and...

  • Head of Customer Services

    6 months ago

    Newcastle-under-Lyme, United Kingdom InCap Electronics UK Full time

    **About the Role** As the Head of Customer Services, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts. You will help to revolutionise the department and drive forward customer satisfaction. **Main responsibilities**: - Manage a team of...

  • Customer Experience Advisor

    3 months ago

    Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Newcastle under Lyme, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...

  • Customer Experience Manager

    59 minutes ago

    Newcastle under Lyme, Staffordshire, United Kingdom KPI Recruiting Full time

    Job SummaryKPI Recruiting is seeking a Customer Experience Manager to lead our claims team. As a senior role, you will be responsible for managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer.The ideal...

  • Customer Experience Advisor

    6 months ago

    Newcastle-under-Lyme, United Kingdom TMT First Full time

    **Exciting Opportunity as a Customer Experience Advisor!** **Role: Customer Experience Advisor** **Hours: Part Time 19.5 hours per week (Saturday + Flexible hours mid-week)** **Pay: £11.50 per hour** **About Us**: At TMT First, we are an authorised Samsung Repair Centre specialising in mobiles, tablets, and wearables. With a decade of experience, we've...

  • Customer Experience Advisor

    6 months ago

    Newcastle-under-Lyme, United Kingdom TMT First Full time

    **Exciting Opportunity as a Customer Experience Advisor!** **Role: Customer Experience Advisor** **Hours: Part Time 19.5 hours/week (Saturday + Flexible hours mid-week)** **Pay: £11.00 per hour** **About Us**: At TMT First, we are an authorised Samsung Repair Centre specialising in mobiles, tablets, and wearables. With a decade of experience, we've...

  • Customer Experience Lead

    4 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Outscal Technologies Full time

    Job Title: Customer Experience LeadOverview:Bally's Interactive is a leading entertainment provider, embracing diversity and striving to make a difference for players. As a key member of our team, you will lead a group of Customer Support Advisors and Chat Hosts in a fast-paced contact centre environment, empowering them to provide exceptional...

  • Customer Experience Associate

    3 weeks ago

    Newcastle under Lyme, Staffordshire, United Kingdom Stonegate - Bars & Venues Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a skilled Front of House Team Member to join our team at Yates in Staffordshire. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional customer experiences and contributing to the success of our business.About the Role:Welcome and engage with every guest, ensuring...

  • Customer Experience Director

    16 minutes ago

    Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    About the RoleWe're looking for an experienced Contact Centre Manager to oversee the daily operations of our Technical Services Contact Centre and Field Services Department. You'll be responsible for establishing and monitoring key performance indicators (KPIs) to measure team performance, identifying areas for improvement, and driving continuous improvement...

  • Head of Customer Experience

    42 minutes ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

    We are looking for an experienced Head of Customer Experience to join our team at One Utility Bill in Newcastle. As a key member of our leadership team, you'll be responsible for leading our customer service team and developing strategies to drive exceptional customer satisfaction and quality assurance.The ideal candidate will have previous experience in...

  • Customer Experience Transformation Leader

    7 days ago

    Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full time

    Job DescriptionThe successful candidate will be responsible for operational management, including overseeing daily operations, fostering a culture of excellence, and leading a high-performing team. Strategic planning and development responsibilities include driving customer loyalty, developing and implementing strategic plans, and identifying process...

  • Head Of It

    7 days ago

    Newcastle-under-Lyme, United Kingdom Cognize Technical Recruitment Full time

    Position: Head of IT / Group Head of IT Location: Commutable from Telford, Stafford, Newcastle-under-Lyme, Market Drayton, Crewe, Stoke, Macclesfield, Buxton, Leek, Stone, Nottingham, Cannock, Tamworth, Shrewsbury, Whitchurch Job Type: Full-Time, Permanent Remuneration: Negotiable & competitive salary package based on experience, company vehicle or...

  • Head of IT

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Cognize Technical Recruitment Full time

    Position: Head of IT / Group Head of ITLocation: Commutable from Telford, Stafford, Newcastle-under-Lyme, Market Drayton, Crewe, Stoke, Macclesfield, Buxton, Leek, Stone, Nottingham, Cannock, Tamworth, Shrewsbury, WhitchurchJob Type: Full-Time, PermanentRemuneration: Negotiable & competitive salary package based on experience, company vehicle or allowance,...

  • Head of IT

    1 week ago

    Newcastle under Lyme, United Kingdom Cognize Technical Recruitment Full time

    Position: Head of IT / Group Head of IT Location: Commutable from Telford, Stafford, Newcastle-under-Lyme, Market Drayton, Crewe, Stoke, Macclesfield, Buxton, Leek, Stone, Nottingham, Cannock, Tamworth, Shrewsbury, Whitchurch Job Type: Full-Time, Permanent Remuneration: Negotiable & competitive salary package based on experience, company vehicle or...

  • Customer Due Diligence Officer

    6 months ago

    Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time

    **Who we are** Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and an unmatched ecosystem of products across sports betting, iGaming, free-to-play, and daily fantasy sports spectrum. Our brands and sites include market movers and...

  • Head Housekeeper

    6 months ago

    Newcastle-under-Lyme, United Kingdom Borough Arms Hotel Full time

    Job description **We have an opportunity for a hard working Head Housekeeper to join our friendly Housekeeping team. You must be flexible to cover a range of shifts from 9.00am till early afternoon. You will be required to work approx. 25 hours per week on rota 5 days out of 7.** The Borough Arms hotel is a destination for business and pleasure with 40...

  • Customer Service Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom Cohesion Retail Management Services Ltd Full time

    An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants...

  • Customer Service Advisor

    6 months ago

    Newcastle-under-Lyme, United Kingdom Terrys Textiles Ltd Full time

    DO YOU HAVE EXPERIENCE OF BEING IN A CUSTOMER SERVICE TEAM? FEEL UNDERAPRECIATED? LIVE NEAR NEWCASTLE, STAFFORDSHIRE? THEN THIS MAYBE FOR YOU Terry’s are an established 50 year old company. We started selling on-line over 15 years ago and have become a market leader in the online home furnishings market. We are still family owned so every employee is...