Customer Service Assistant

5 months ago


NewcastleunderLyme, United Kingdom Cohesion Retail Management Services Ltd Full time

An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period.

Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants will need to be competent in English and have basic I.T skills.

Please note that this is rural location and therefore is best accessed by a vehicle, and is a temporary contract expected to last until February 24.

**Key Duties andResponsibilities**:

- Respond to customer enquires in a timely, professional and friendly manner in the best interest of the customer and business.
- Handle and resolve first level customer issues.
- Process customer orders and assist with arranging customer returns.
- Assist with providing delivery information and liaising with couriers.
- Processing online customer returns.
- Liaise with internal departments regularly, building and maintaining key relationships.
- To effectively multi-task with accuracy and attention to detail in a calm, polite, professional and organised manner.
- Working as part of a committed friendly team, you will support colleagues, taking initiative where required to ensure a positive customer experience.
- To undertake all training and development as required and actively seek out new product information and best practice.

**What we are looking for**:



  • Newcastle-under-Lyme, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Newcastle under Lyme** **Hours per week: 18 (2/3x shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 2 to 3 shifts per week. This will be a range of days, evenings and overnight shifts with...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Newcastle under Lyme, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and...


  • Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Mon 09:00-15:00 Weds 15:00-21:00 Thurs 08:00-14:00 Sat 08:00-14:00 Week2 Sun 10:00-16:00 Weds 08:00-14:00 Thurs 08:00-14:00 Fri 08:00-14:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with...


  • Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by...

  • Customer Assistant

    6 months ago


    Newcastle-under-Lyme, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market town within Lymelight Boulevard shopping centre and are only 2 minutes walk from...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Role SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Newcastle under Lyme, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key ResponsibilitiesCustomer Service: Greet and assist customers with...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Newcastle under Lyme, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...

  • Sales Assistant

    4 weeks ago


    Newcastle under Lyme, Staffordshire, United Kingdom Heron Food Full time

    Exciting Opportunity at Heron FoodsAs a Part Time Sales Assistant, you will play a pivotal role in our store's seamless operation:Ensure top-notch store efficiency.Guarantee fantastic customer service and adeptly handle all queries.Oversee and maintain the store's immaculate presentation and visual standards.About the Role:This is an excellent opportunity...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Newcastle under Lyme, United Kingdom. As a Customer Service Specialist, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register...

  • Customer Assistant

    6 months ago


    Newcastle-under-Lyme, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 16 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...


  • Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Support Specialist to provide excellent service and resolve queries in a timely manner at beBee Professionals in Newcastle under Lyme, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Newcastle-under-Lyme, United Kingdom InCap Electronics UK Full time

    **About the Role** As the Head of Customer Services, you will be joining an established, pro-active and enthusiastic team to ensure that quality, cost and delivery are continually improved on several key customer accounts. You will help to revolutionise the department and drive forward customer satisfaction. **Main responsibilities**: - Manage a team of...


  • Newcastle-under-Lyme, United Kingdom M&S Full time

    **Key Accountabilities** Service and Safety Assistant Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Capabilities** Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds...

  • Services Assistant

    5 months ago


    Newcastle-under-Lyme, United Kingdom Sainsburys Full time

    **Location** - Newcastle Under Lyme Store, Sainsbury's Supermarkets Ltd Liverpool Road, Newcastle-Under-Lyme, ST5 2AF **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 221083 **Schedule** Sun 2:15pm - Sun 10:15pm Tue 2:15pm - Tue 10:15pm Wed 9am - Wed 5pm - Total...

  • Services Assistant

    6 months ago


    Newcastle-under-Lyme, United Kingdom Sainsbury's Full time

    **Location** - Newcastle Under Lyme Store, Sainsbury's Supermarkets Ltd Liverpool Road, Newcastle-Under-Lyme, ST5 2AF **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 227649 **Schedule** Sun 2:15pm - Sun 10:15pm Tue 2:15pm - Tue 10:15pm - Total hours: 15_ Love...

  • Customer Assistant

    5 months ago


    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** **Work Pattern**: **Week One** **Sunday 10:30 - 16:30** **Monday 09:00 - 15:00** **Wednesday 09:00-15:00** **Week Two** **Monday 09:00-15:00** **Thursday 09:00-15:00** **Saturday 09:00-15:00** **Description** What we are looking for: **INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS** We are looking for the very best...


  • Newcastle under Lyme, Staffordshire, United Kingdom Heron Food Full time

    Exciting Opportunity at Heron FoodsAs a Part Time Sales Assistant, you will play a pivotal role in our store's seamless operation:Ensure top-notch store efficiency.Guarantee fantastic customer service and adeptly handle all queries.Oversee and maintain the store's immaculate presentation and visual standards.About the Role:We are seeking a highly motivated...

  • Customer Assistant

    5 months ago


    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Saturday: 05:00-13:00** **Sunday: 05:00-13:00** **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    6 months ago


    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Tue 6am-10am Wed 6am - 10am Fri 6am - 10am Sat 4pm-8pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    5 months ago


    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Saturday: 10:00-18:00** **Sunday: 09:00-17:00** **This is a backstage Clothing & Home role, working in the Hub & Spoke department.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...