Customer Service Assistant
6 months ago
An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period.
Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants will need to be competent in English and have basic I.T skills.
Please note that this is rural location and therefore is best accessed by a vehicle, and is a temporary contract expected to last until February 24.
**Key Duties andResponsibilities**:
- Respond to customer enquires in a timely, professional and friendly manner in the best interest of the customer and business.
- Handle and resolve first level customer issues.
- Process customer orders and assist with arranging customer returns.
- Assist with providing delivery information and liaising with couriers.
- Processing online customer returns.
- Liaise with internal departments regularly, building and maintaining key relationships.
- To effectively multi-task with accuracy and attention to detail in a calm, polite, professional and organised manner.
- Working as part of a committed friendly team, you will support colleagues, taking initiative where required to ensure a positive customer experience.
- To undertake all training and development as required and actively seek out new product information and best practice.
**What we are looking for**:
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