Customer Assistant

7 months ago

NewcastleunderLyme, United Kingdom Vue Full time

**Overall Purpose of the role**: As a Vue Brand Ambassador, always provide friendly and helpful customer service whilst also meeting individual customer needs in order to deliver an unrivalled cinema experience.

**Friendly and Helpful**

Smiles and makes eye contact when greeting and saying goodbye to customers.

Is polite, friendly and welcoming to all customers and visitors, showing an interest in helping them.

Cares about the customer’s cinema experience and proactively looks for ways to help customers in order to make their visit the best it can be.

Gives accurate information about any of the films showing, including what each film is about, what day(s) of the week it is on and start/end times for the next showings. Using knowledge of film types and show times, confidently recommends alternative films for customers to watch if their first choice is sold out.

Shares interesting facts, stories, statistics and information, of the full range of products and services available to customers at appropriate points in their Journey.

Builds up a sense of excitement about the product and the Vue experience, demonstrating the value of our film and food offers whenever customers visit us and whatever they choose to buy.

Informs customers about the food and drinks that are on sale, where to get them and the best way to buy them.

Treats colleagues, customers and visitors with respect and is always approachable.

**Own What You Do**

Takes pride in appearance and presentation by ensuring that uniform is worn at all times and is clean, tidy and compliant with the Vue dress code.

Is a reliable team member and turns up on time for allocated shifts.

Proactively works at keeping all areas of the cinema clean and tidy _(e.g. serving counters, kitchen area, screens, toilets, foyer, corridors, staff room etc)._

Understands the daily tasks that need completing, actions them to the required standards and informs members of the management team if help is required or further action is needed.

Clearly understands current key promotions and campaigns and relevant action in order to deliver cinema targets.

Ensures the cinema environment is always safe for both customers and colleagues by informing an appropriate member of the management team when spotting behaviour that seems suspicious or appears to be breaching Health and Safety regulations, company rules, policies or procedures.

Positively works through all training in order to become and remain competent in the role.

**Make Things Happen**

Always puts the customer first by quickly establishing what they need and delivering it in a prompt and efficient manner.

Takes action to serve customers quickly and efficiently at the till, helps to manage queues and keep service levels high.

Spots situations that need immediate attention and quickly reacts to ensure that they are resolved _(e.g inform management team of disruptive customers, spilled popcorn is cleaned up, ensure pic ‘n’ mix boxes are replenished, spilled drink is wiped away etc)._

Offers help to team members that need it, without waiting to be asked.

**Make Informed Decisions**

Maximises film ticket sales by telling customers about the prices and value we offer on different days and at different times of the day _e.g. teen, family, etc._

Adds value to film choice by telling customers about the options they have when choosing their film _e.g. VIP seats, 3D and Over 18 screenings._

Maximises retail sales by recommending food and drink offers that will suit the customers needs _(e.g. go large, combos, food and drink promotional offers, etc)._

Maximises cinema profitability by ensuring that all personal actions and decisions contribute to achieving the required cinema targets and scores for the following: Items per transaction, Hit Rate, Spend Per Person (SPP), Cost of Goods (COGS), Yield levels (portion control) and Customer Satisfaction Index (CSI) scores.

Asks a member of the management team when not clear about the above targets and how to achieve them.

**Find A Better Way**

Asks questions about how the cinema operates in order to learn new things and get a better understanding.

Looks for better ways of doing things and is naturally curious about how the cinema can improve its customer service or the way activities are carried out.

Comes up with good ideas to improve customer service and daily tasks/activities and shares them with the management team.

**General**

For business need reasons, or as part of your development, you may be asked to take on additional tasks or responsibilities.

**Person Specification**:
***

**Knowledge & Experience**
- Knowledge of and an interest in cinema industry including a passion for film/ film making
- Knowledge and experience of working with people with the flexibility to respond to a diverse group of individuals/customers

**Skills**
- Excellent interpersonal and communication skills
- Confident when dealing with different people both internally and exter

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Newcastle Under Lyme. Vue Newcastle Under Lyme is an 8 screen, state-of-the-art mutliplex. We are located in the historic market town within Lymelight Boulevard shopping centre and are only 2 minutes walk from...

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. 16 to 30 hour contract As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Service Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom Cohesion Retail Management Services Ltd Full time

    An exciting and rewarding opportunity has arisen to immediately join our successful Customer Services team over the winter and Christmas period. Previous Customer Service experience, a good telephone manner and the ability to work well under pressure are essential. The position is based in our head office in Blackbrook, Newcastle-under-Lyme and applicants...

  • Cafe Customer Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Work Pattern: Sunday 12.00 - 17.00 Monday 12.00 - 19.00 Wednesday 12.00 - 19.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Saturday: 05:00-13:00** **Sunday: 05:00-13:00** **Under 18 disclaimer** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Tue 6am-10am Wed 6am - 10am Fri 6am - 10am Sat 4pm-8pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Saturday: 10:00-18:00** **Sunday: 09:00-17:00** **This is a backstage Clothing & Home role, working in the Hub & Spoke department.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    6 months ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Work Pattern: Friday 18:00-22:00 Sunday 13:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Sunday: 10:00-16:00** **Monday: 10:00-16:00** **Tuesday: 10:00-14:00** **Thursday: 15:00-19:00** **Week 2** **Sunday: 10:00-16:00** **Monday: 10:00-16:00** **Wednesday: 10:00-14:00** **Thursday: 15:00-19:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every...

  • Customer Service Assistant/supervisor

    7 months ago

    Newcastle-under-Lyme, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Newcastle under Lyme** **Hours per week: 18 (2/3x shifts per week)** **Hourly rate: £10.50 - £12.50 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 2 to 3 shifts per week. This will be a range of days, evenings and overnight shifts with...

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **Summary** Customer Assistant **All the details** Work Pattern; Week 1 Sunday: 1100-1900 Tuesday: 1100-1900 Friday: 1300-2100 Week 2 Tuesday: 1300-2100 Wednesday: 1100-1900 Saturday: 1100-1900 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Service & Safety Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Mon 09:00-15:00 Weds 15:00-21:00 Thurs 08:00-14:00 Sat 08:00-14:00 Week2 Sun 10:00-16:00 Weds 08:00-14:00 Thurs 08:00-14:00 Fri 08:00-14:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with...

  • Service & Safety Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by...

  • Cafe Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    1 week ago

    Newcastle-under-Lyme, United Kingdom Sls Recruitment Full time

    No Experience – Sales and Customer Service Do you have experience in a sales or customer service environment? Are you looking for career progression in a new sector? Our client could have the opportunity for you! Due to recent growth my client is now recruiting for people to join their successful sales and marketing team in Stoke. They are one of an award...

  • Customer Assistant

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom Sls Recruitment Full time

    No Experience – Sales and Customer Service While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Do you have experience in a sales or customer service environment?Are you looking for career progression in a new sector?Our client could have the opportunity...

  • Customer Assistant

    4 weeks ago

    Newcastle-under-Lyme, United Kingdom Sls Recruitment Full time

    No Experience – Sales and Customer Service Do you have experience in a sales or customer service environment?Are you looking for career progression in a new sector?Our client could have the opportunity for you!Due to recent growth my client is now recruiting for people to join their successful sales and marketing team in Stoke.They are one of an award...

  • Customer Service Specialist

    3 months ago

    Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Newcastle under Lyme, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and...

  • Service & Safety Customer Assistant - (23 Hours)

    6 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **Key Accountabilities** Service and Safety Assistant Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds 15:00-21:00 Fri 15:00-21:00 **Key Capabilities** Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Fri 15:00-21:00 Sat 15:00-21:00 Week 1: Mon 15:00-21:00 Tues 15:00-21:00 Weds...

  • Customer Assistant

    7 months ago

    Newcastle-under-Lyme, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Wolstanton Clothing & Home Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell...