Customer Due Diligence Officer

3 months ago

NewcastleunderLyme, United Kingdom Bally's Interactive Full time

**Who we are**

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and an unmatched ecosystem of products across sports betting, iGaming, free-to-play, and daily fantasy sports spectrum.
Our brands and sites include market movers and shakers like Vera&John, Yuugado, Intercasino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Well, what about the team?**

You will report directly into the CDD Operations Manager and the working hours will be between 8:00-18:00 Monday-Friday.

**So, what will you be doing?**
- Working alongside the Head of CDD and undertake mock Compliance assessments with randomly selected accounts from our top 50 to articulate how these accounts have been managed from an AML and RG perspective.
- Liaising with customers over the telephone and via live chat to address any potential concerns or request documentation to evidence source of funds.
- Running ad-hoc functions, assessments, analyse trends and activities related to our top customers as directed by the CDD Ops Manager/Head of CDD.
- Working closely with the CDD Specialists to share information, best practices on AML/RG processes.
- Holding monthly meetings with CDD Ops Manager and Head of CDD to discuss any concerns or customers who need urgent attention.
- Overseeing the management of our top customers, especially when in the SOF process, from reviewing the accounts in the process, monitoring account activity and the final sign off of accounts upon leaving the process.
- Completing daily statistics within CDD, highlighting any discrepancies to the Head of CDD.

**And what are we looking for?**
- ICA Qualifications in AML are desirable
- Have a thorough understanding of all CDD department policies and procedures relating to AML, RG and Fraud.
- Possess the ability to manage effective communication with key senior stakeholders.
- Have expert knowledge of AML and RG regulations in the UK.
- Possess excellent interpersonal skills and ability to build rapport at all levels.
- Have experience across all CDD & AML processes, reviews, and interactions.
- Have outstanding analytical decision making and excellent planning and prioritisation skills.
- Have high levels of productivity and quality in completion of all tasks.

**This is what you'll get**
- 25 days annual leave plus bank holiday allowance
- Annual bonus of up to 10%
- Pension plan
- Health insurance
- Company share scheme
- Wellness or Gym allowance

**DNA & Values**

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do

We are **Always Ready** to embrace change, adapt, and do what it takes to delight our customers. We believe that **You Make the Difference**, which is what gives our players the best experience and keeps them coming back. We are **All One Team**, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are **Learning Every Day** by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we **Love to Lead** by thinking differently, seeking innovation, and always looking for ways to raise our game.

**Equal Opportunities**

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

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