Customer Service Officer
4 weeks ago
This is a remote position with CRA GROUP LIMITED.
As a Customer Service Officer - Revenue and Benefits, you will be responsible for handling housing benefit claims, processing and verifying income and capital details, and managing council tax reduction.
Key Responsibilities:
• Checking 50 claims per month using systems like RB live and Northgate NEC.
• Ensuring accuracy in processing and verifying benefit claims, as evidenced by the Housing Benefits Accuracy Award.
Essential Requirements:
• Familiarity with information systems like RB line and document management systems to ensure compliance with DWP guidelines.
• Ability to hit the ground running in processing, verifying, and quality-checking benefit claims.
Additional Information:
• This is a part-time position, 15 hours per week.
• This position is fully remote.
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