Customer Service Officer
2 months ago
This is a remote position with CRA GROUP LIMITED.
The role involves working as a Customer Hub Officer (Revenue and Benefits) with a Local Authority.
Key Responsibilities:
• Process and verify housing benefit claims, including income and capital details, and manage council tax reduction.
• Utilize systems like RBlive and NorthgateNEC to check and manage claims.
• Maintain accuracy in processing and verifying benefit claims, as evidenced by the Housing Benefits Accuracy Award.
Essential Requirements:
• Familiarity with information systems like RB line and document management systems to ensure compliance with DWP guidelines.
• Ability to hit the ground running in processing, verifying, and quality checking benefit claims, with limited training time.
Additional Information:
• This is a part-time position, 15 hours per week.
• The role is fully remote.
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