Customer Service Representative

4 weeks ago


Newcastle under Lyme, Staffordshire, United Kingdom Zopa Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Specialist to join our team at Zopa Bank. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through live chat, email, and phone support.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Investigate and resolve customer complaints and concerns
  • Administer orders, including order placement and amendments
  • Update customer accounts and provide accurate information
  • Provide excellent customer service and support to the wider business
  • Identify and escalate any issues or concerns
  • Ensure compliance with industry standards and regulations
About You

We are looking for a strong communicator with excellent interpersonal skills, who is able to work effectively in a team environment. You will have a positive attitude, be proactive, and have a willingness to learn and develop your skills.

What We Offer

We offer a competitive salary, comprehensive training and development opportunities, and a dynamic and supportive work environment. You will have the opportunity to work with a talented team, and contribute to the growth and success of Zopa Bank.

Working Arrangements

We offer a hybrid working arrangement, with the option to work from home or in our office. You will be required to work 5 days per week, with flexible hours to accommodate your needs.

Why Join Zopa Bank?

Zopa Bank is a leading provider of financial services, with a strong commitment to innovation and customer satisfaction. We are proud to offer a diverse and inclusive work environment, with opportunities for career growth and development.



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