Head of Service

3 days ago


Newcastle Upon Tyne, United Kingdom Nigel Wright Full time

**Our client**
GreCon Limited makes people and places safer and enables the 'smart factory' as the leading provider of industrial fire prevention and measuring technology solutions.
Our fire prevention solutions protect premises, processes and people, detecting and extinguishing ignition sources in filters, machines, silos and production areas, making workplaces safer and enabling uninterrupted production.
Our comprehensive range of measuring technology systems improve product quality and reduce raw material and energy costs, ultimately maximising operational efficiency.
GreCon Limited is a wholly-owned subsidiary of Fagus-GreCon Greten GmbH & Co. KG. The company has provided fire prevention and measuring technology solutions in the UK & Ireland for over 30 years.
**Group Overview**
In 1911, Carl Benscheidt founded Fagus GmbH for the production of shoe lasts and punching tools. His great-grandsons Ernst and Gerd Greten integrated the companies GreCon-Anlagenbau and GreCon-Elektronik.
Numerous inventions originate from this merger, including shoe lasts for the right and left foot; measuring technology to record thickness, surface characteristics or the weight by X-ray; the industrial spark extinguishing system.
Thanks to numerous inventions and the commitment of our worldwide team (including over 650 employees), we were able to establish ourselves as the leading global partner of our customers in every business unit.
The UNESCO World Heritage Fagus Factory is a special fourth business unit as a cultural enterprise within an industrial setting. In 2011, the building complex at the Alfeld site was listed as the "UNESCO World Heritage Fagus Factory". The Fagus factory, whichwas built in 1911 as the first building of the architect and founder of the Bauhaus, Walter Gropius, is considered the origin of the modern era.
**The Opportunity**
To address significant growth, enable the pursuit of our strategy and Vision 2030, and ensure we provide the best service possible to our customers, GreCon Limited is looking to recruit into the newly created role of Head of Service & Operations.
You will review existing systems, processes, and infrastructure across the service and operations department to ensure they meet the organisation's future needs and customer expectations. Building on the established reputation for first-class service, you willensure that the customer is truly at the heart of our future.
You will also look to take ownership of the manufacturing assembly and test processes to ensure the systems we deliver meet the quality expectations of our customers whilst ensuring our Service team continues to operate safely but continues to explore the useof new technology to provide exceptional service to our customers.
As a member of the Senior Leadership Team, you will be involved in strategic decision making, developing an effective tactical plan to meet business & customer expectations whilst coaching and leading your team to continue to provide a market-leading service.
**About You**
As Head of Service & Operations, you will have previous experience in service or operations as a member of a senior leadership team in a business that provides bespoke or modified capital equipment/systems/engineering solutions to customers.
You will demonstrate a deep understanding of world-class customer service, having supported an organisation to put the customer experience at the heart of their business. With a technical background and a naturally curious approach, you will demonstrate previousexperience in identifying opportunities to drive efficiency and raise standards & expectations whilst coaching and developing your teams to reach their full potential.
With well-developed communication skills, you will be able to operate strategically as part of the Senior Leadership team, give confidence to our customers, and be hands-on to coach and develop your team to deliver on time to exceed customer expectations.
Whether you are an expert in Service or Operations in engineered solutions, this is an exciting opportunity to play a key part in the continued development of a growing business passionate about delivering real value to its customers.
We are a modern employer, offering excellent opportunities. Our founder said, "Our wealth is not our machines nor a bank account, but the knowledge, the skills and the commitment of our employees." We commend our organisation to you and look forward to yourinterest.


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