Retail Operations Manager

4 weeks ago


Kent, United Kingdom British Red Cross Full time
About The Role

Are you a retail expert passionate about making a meaningful impact? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad.

A day in the life of an Assistant Shop Manager will involve:

Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
Working on the shop floor, coordinating activity 'behind the scenes', no two days are the same.
Fostering a brilliant shopping environment and providing an excellent customer experience in store.
Working collaboratively with the shop manager, you'll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, you'll need:

To be a retail superstar with experience and know-how from working in a shop environment.
The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.
The ability to work flexibly to the needs of the store.

In return for your dedication and expertise, you'll get:

Holidays: days annual leave (including bank holidays) + option to buy extra days.
Pension scheme: Up to % contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
CycleWork: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis
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