Retail Store Manager

5 days ago

Kent, United Kingdom Estée Lauder Companies Full time

Are you a beauty enthusiast with leadership skills and a passion for retail? Do you thrive in a fast-paced environment where no two days are the same?



We are seeking a highly motivated Retail Store Manager – Beauty Expert to join our team at Estée Lauder Companies. As a key member of our retail leadership team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and developing a high-performing team of sales advisors.



Estée Lauder Companies Overview

At Estée Lauder Companies, we are a people-first organization that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. We believe that our employees are our greatest asset, and we are dedicated to helping them grow and develop their careers.



Job Summary

The Retail Store Manager – Beauty Expert will be responsible for leading a team of sales advisors to achieve sales, customer service, and operational targets. This role will involve managing the store's day-to-day operations, including visual merchandising, inventory management, and store maintenance.



Key Responsibilities


  • Sales and Service

    • Review and communicate sales targets, ensuring the cascade to all team members
    • Meet individual responsibility for contributing to the team's goals (KPI's) in terms of service and sales
    • In collaboration with the management team, ensure the marketing calendar is executed with excellence – develop and execute in-store events plans, aligned to Brands and Retailer activity
    • Ensure the management team acts as Ambassadors for the Multi-Brand Vision – leading the way to ensure this is represented and bought to life
    • Understand the MB consumer journey and ensure the MB team executes at all times
    • Understand each Brand nuances to deliver each Brand service (either full service or hero service) and sales expectations

  • Team Management

    • Demonstrate ELC leadership qualities, acting as a Multi-Brand Ambassador always
    • Ensure the recruitment, induction, development, and retention of a high-caliber team, in line with Company Procedures
    • Ensure all individuals are aware of Company standards, Policies, and Procedures that relate to their role
    • Working with the wider ELC team, identify and manage Talent effectively, ensuring retention and succession of critical roles
    • Develop talent and capabilities of the team, promoting a culture of development by acting as a role model, coaching, and developing to maximize potential
    • Conduct performance reviews with the team, in line with Company guidelines, to identify strengths and development needs, taking appropriate action to support development or below-standard performance
    • Ensure absence is managed timely and appropriately, and in accordance with the Company Attendance Policy
    • Lead and inspire the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
    • Identify skills gaps and training needs of the management team, ensuring training is received utilizing existing Company tools, effectively
    • Inspire and communicate effectively with the team, creating a culture of high engagement
    • Execute with confidence HR procedures and protocols up to and including note-taking and investigations

  • Operational Excellence

    • Develop strong working relationships with store management to support the multi-brand vision and operational support and feedback in the absence of the multi-brand manager
    • Carry out regular reviews of Multi-Brand rotas to ensure that staffing levels in all areas are in line with Brands FTE investment and consumer demand to meet expected service levels
    • Help and support the team to deliver excellent retail standards at all times (product, housekeeping, displays, messaging, pricing)
    • Maintain testers and hygiene stocks and communicate any low stocks and particularly out-of-stocks for saleable lines
    • Replace any broken or damaged products, managing all RGA's (authorized by the ELC BM)
    • Maintain counters; ensure they are correctly merchandised and fully stocked
    • Ensure correct storage in all stock holding areas to prevent damage to and loss of products
    • Minimize stock loss by supporting the team to comply with all Company and Retailer Health and Safety Policies and Procedures
    • Support the team in working effectively in line with all Company and Retailer Health and Safety Policies and Procedures
    • Ensure personal awareness Health & Safety responsibilities in all areas of operational activity and advise the team of their responsibilities

  • Commerciality

    • Maximize sales performance by utilizing all commercial reports available before making commercial decisions
    • Keep up to date with competitor activity, industry knowledge, and missed opportunities
    • Ensure daily replenishment is managed effectively, taking appropriate action where necessary
    • Effectively plan for and ensure promotions and discounts are actioned in line with Company guidelines
    • Respond to business trends and external factors to recommend changes needed to capitalize on opportunities to maximize sales



Essential Person Specification

We are looking for a highly motivated and experienced Retail Store Manager – Beauty Expert who possesses the following skills and qualifications:




  • Beauty Obsessed. Passionate about beauty, events, social media, and keeps up to date with the industry
  • Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact
  • Agile and flexible, multi-tasker
  • Resilient
  • Experienced in change management
  • Empowering leadership style – encouraging others to take ownership and accountability
  • Confident communicator – team, brands, project team, retailer, ASEM
  • Able to give balanced feedback and ask for resources if needed
  • Strong commercial acumen
  • Socially driven & digitally savvy
  • Creative and ideas-driven
  • Target-driven
  • Empathetic and able to connect instantly with a range of people
  • Collaborative
  • Inspiring, proactive, engaging, and approachable


Compensation and Benefits

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience, plus a commission scheme eligibility, annual leave, family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work-life connections – employee assistance programme, and extensive training & development offering.

  • Retail Store Manager

    2 months ago

    Kent, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a highly skilled and experienced Retail Store Manager to lead our shop's performance, maximize profits, and deliver exceptional customer service. As a key member of our team, you will inspire and motivate a diverse group of staff and volunteers, creating a supportive and inclusive work environment.The ideal candidate will...

  • Retail Store Manager

    2 months ago

    Kent, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a highly skilled and experienced Retail Store Manager to lead our shop's performance, maximize profits, and deliver exceptional customer service. As a key member of our team, you will inspire and motivate a diverse group of staff and volunteers, creating a supportive and inclusive work environment.The ideal candidate will...

  • Retail Store Manager

    4 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    4 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    1 month ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesLead and motivate a team of sales associates to...

  • Retail Store Manager

    1 month ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesLead and motivate a team of sales associates to...

  • Retail Store Manager

    4 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    4 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    3 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    3 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    3 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    3 weeks ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a Retail Supervisor, you will be responsible for leading a team of sales associates and ensuring that the store is running smoothly and efficiently.Key ResponsibilitiesLead a team of sales associates to achieve sales targets and...

  • Retail Store Manager

    1 month ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading a team of colleagues, and driving sales growth.Key ResponsibilitiesLead a team of colleagues to achieve sales targets and...

  • Retail Store Manager

    1 month ago

    Kent, United Kingdom Dee Set Full time

    About the RoleWe are seeking a highly motivated and organized Retail Supervisor to join our Nutmeg Clothing team in Maidstone. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading a team of colleagues, and driving sales growth.Key ResponsibilitiesLead a team of colleagues to achieve sales targets and...

  • Store Leadership Position

    2 months ago

    Kent, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a highly skilled and experienced Retail Store Manager to lead our shop's performance, maximize profits, and deliver exceptional customer service. As a key member of our team, you will inspire and motivate a diverse group of staff and volunteers, creating a supportive and inclusive work environment.The ideal candidate will...

  • Store Leadership Position

    2 months ago

    Kent, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a highly skilled and experienced Retail Store Manager to lead our shop's performance, maximize profits, and deliver exceptional customer service. As a key member of our team, you will inspire and motivate a diverse group of staff and volunteers, creating a supportive and inclusive work environment.The ideal candidate will...

  • Retail Store Leader

    2 months ago

    Kent, United Kingdom Iceland Full time

    About IcelandIceland is a leading multi-channel retailer in the UK, known for its innovative and fast-paced approach to retail. As a family-oriented company, we pride ourselves on delivering industry-leading service to our customers and being deeply passionate about our products and store offering.Our ValuesWe live and breathe our values every day in store...

  • Retail Store Leader

    2 months ago

    Kent, United Kingdom Iceland Full time

    About IcelandIceland is a leading multi-channel retailer in the UK, known for its innovative and fast-paced approach to retail. As a family-oriented company, we pride ourselves on delivering industry-leading service to our customers and being deeply passionate about our products and store offering.Our ValuesWe live and breathe our values every day in store...

  • Retail Manager

    5 months ago

    Kent, United Kingdom Mind Retail Full time

    About the roleAs an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of...

  • Store Manager

    1 week ago

    Kent, United Kingdom PVH Full time

    Unlock Your Potential at PVHAs a Store Manager at PVH, you will play a key role in delivering exceptional customer experiences and driving sales growth in our luxury retail stores. With a strong focus on visual merchandising and store operations, you will lead a team of sales associates to achieve sales targets, minimize losses, and maintain a visually...