Retail Operations Manager

7 days ago


Kent, United Kingdom British Red Cross Full time
About The Role

We are seeking a skilled and motivated Assistant Shop Manager to join our charity shop team in Whitstable. As a key member of the store management team, you will play a vital role in driving sales growth, improving customer experience, and contributing to the overall success of our shop.

Key Responsibilities
  • Collaborate with the shop manager to develop and implement store strategies, ensuring a customer-focused and profitable shop environment.
  • Work closely with the shop floor team to deliver excellent customer service, manage stock levels, and maintain a clean and safe store environment.
  • Coordinate activities behind the scenes, including volunteer management, stock control, and financial management.
  • Foster a positive and inclusive team culture, providing support and guidance to colleagues and volunteers.
Requirements
  • Demonstrated retail experience, with a strong understanding of customer service principles, stock management, and financial acumen.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the store.
  • Proven IT skills, with experience of using retail software and systems.
What We Offer
  • A competitive salary and benefits package, including pension scheme, holiday entitlement, and flexible working arrangements.
  • Opportunities for career development and progression within the British Red Cross.
  • A supportive and inclusive work environment, with a strong focus on diversity and equality.

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