Retail Manager

4 weeks ago


Kent, United Kingdom Estée Lauder Companies Full time
Multi-Brand Retail Manager

About the Role

We are seeking a highly skilled and experienced Retail Manager to lead our Multi-Brand team at Sephora Bluewater. As a Retail Manager, you will be responsible for driving sales, improving customer service, and maintaining operational excellence across multiple brands.

Key Responsibilities

  • Review and communicate Multi-Brand targets, ensuring the cascade to all team members
  • Meet individual responsibility for contributing to team goals in terms of service and sales
  • Collaborate with the management team to execute the Multi-Brand marketing calendar
  • Ensure the management team acts as Ambassadors for the Multi-Brand Vision
  • Understand the MB consumer journey and ensure the MB team executes at all times
  • Understand each Brand nuances to deliver each Brand service and sales expectations
  • Help and support team members in understanding additional sales avenues
  • Act as a role model for the team in all aspects of sales and service
  • Lead the management team in coaching and providing feedback to the team
  • Implement a Multi-Brand consumer recruitment and retention strategy

Requirements

  • Beauty obsessed with a passion for creating meaningful relationships and providing amazing customer experiences
  • Agile and flexible, with the ability to multitask
  • Resilient and experienced in change management
  • Empowering leadership style, with the ability to give balanced feedback
  • Strong commercial acumen and social media savvy
  • Creative and ideas driven, with a target-driven approach
  • Empathetic and able to connect instantly with a range of people

What We Offer

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

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