Retail Operations Manager

4 weeks ago


Kent, United Kingdom British Red Cross Full time
About The Role

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at the British Red Cross. As a key member of our retail operations team, you will be responsible for managing the day-to-day operations of our shop in Whitstable, ensuring that it runs smoothly and efficiently.

Key Responsibilities
  • Collaborate with the shop manager to develop and implement effective retail strategies to drive sales and customer engagement.
  • Manage the shop floor, including supervising volunteers and ensuring that all tasks are completed to a high standard.
  • Develop and maintain strong relationships with customers, volunteers, and colleagues to promote a positive and inclusive shopping environment.
  • Monitor and analyze sales data, customer feedback, and other key performance indicators to inform business decisions and drive continuous improvement.
Requirements
  • Proven experience in retail management, with a strong track record of driving sales growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, volunteers, and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the shop.
What We Offer
  • A competitive salary and benefits package, including pension scheme and flexible working arrangements.
  • Opportunities for career development and progression, including training and development programs.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts and wellbeing assistance.

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