Customer Service Representative

1 day ago


Clerkenwell, United Kingdom Vertical Advantage Limited Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Vertical Advantage Limited. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Order Management: Manage the distribution of product to a wide range of customers using order placement systems.
  • Customer Service: Provide outstanding customer service to ensure key clients have a positive experience with our company.
  • Communication: Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
  • Reporting: Generate accurate reports from internal systems and ensure databases remain up to date.
  • Relationship Building: Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
Requirements
  • Education: Degree or equivalent work experience.
  • Experience: Proven experience in order processing/management, ideally within the FMCG industry.
  • Skills: Excellent communication and interpersonal skills, passion for providing exceptional customer service, highly organized with strong attention to detail.
What We Offer
  • Salary: £30,000 - £36,000 per year.
  • Bonus: 10% annual bonus, subject to business hitting targets.
  • Benefits: Private healthcare, £200 staff allowance for our products.
  • Pension: 6% company pension contribution.


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