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Customer Service Representative

2 months ago

Clerkenwell, United Kingdom TRI Consulting Ltd Full time

Job Title: Customer Service Executive

Job Type: Temporary, with permanent opportunities

Company: TRI Consulting Ltd

About the Role:

We are seeking a highly skilled and experienced Customer Service Executive to join our team on a temporary basis for approximately 3 months, with the possibility of a permanent position. As a Customer Service Executive, you will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.

Key Responsibilities:

  • Manage service charge estimates, collect rent and service charges, and order and manage repairs
  • Manage estates and deal with any tenancy or neighbourhood issues that arise
  • Work with external Managing Agents to deliver company standards, where necessary
  • Meet with residents annually to identify their priorities for the year
  • Take ownership of tasks and keep residents updated on progress
  • Work with other stakeholders to ensure residents' needs are met, and retain responsibility for tasks delegated to others

Requirements:

  • Experience in an office-based Customer Service role
  • Excellent interpersonal skills and ability to learn quickly
  • Proficiency in Word and Excel
  • Immediate availability or short notice

Pay: £23.78 per hour (PAYE 18.09 Umbrella)