Customer Experience Coordinator
3 days ago
Join Our Team in Cambridge
We're looking for a dedicated Customer Experience Coordinator to lead our front-of-house team at The Carpenter's Arms in Cambridge.
Your Key Responsibilities
- Ensuring the highest standards of customer service and experience
- Collaborating with kitchen staff to deliver timely and accurate service
- Managing payments and receipts
- Confidently recommending menu and drinks options
- Maintaining high standards of service and reporting any incidents or issues
Why Work with Us?
- A competitive hourly salary of £10-12 per hour
- 28 days annual leave
- Company pension scheme
- Retail and beer discounts
- Refer-a-friend bonus
- Meals on duty
- Employee assistance programme
- Benefits portal
- Career development programme
- Fun, supportive team environment
Requirements and Qualifications
- Previous leadership experience in hospitality or customer-facing environments
- Passion for food and beer
- Excellent communication and teamwork skills
- A results-driven individual keen to develop their career and team
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