Customer Experience Coordinator

3 days ago


Cambridge, United Kingdom Wells & Co Full time

Join Our Team in Cambridge

We're looking for a dedicated Customer Experience Coordinator to lead our front-of-house team at The Carpenter's Arms in Cambridge.

Your Key Responsibilities

  • Ensuring the highest standards of customer service and experience
  • Collaborating with kitchen staff to deliver timely and accurate service
  • Managing payments and receipts
  • Confidently recommending menu and drinks options
  • Maintaining high standards of service and reporting any incidents or issues

Why Work with Us?

  • A competitive hourly salary of £10-12 per hour
  • 28 days annual leave
  • Company pension scheme
  • Retail and beer discounts
  • Refer-a-friend bonus
  • Meals on duty
  • Employee assistance programme
  • Benefits portal
  • Career development programme
  • Fun, supportive team environment

Requirements and Qualifications

  • Previous leadership experience in hospitality or customer-facing environments
  • Passion for food and beer
  • Excellent communication and teamwork skills
  • A results-driven individual keen to develop their career and team


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