Customer Operations Coordinator
7 months ago
**Who is Healthera**
Healthera provides patients with medicines, healthcare services and products through the largest digital platform of pharmacies and GPs in the UK, including national chains and independent providers. Our technology empowers patients to access faster medicine delivery and personalised medical care local to them. We reinvent the pharmacy’s operating model which leads to better patient communication, more cross sales and stronger customer loyalty.
Healthera has a reach of over 10 million people in partnership with over 1500 pharmacies across the UK. We’re accredited by NHS Digital and one of the fastest-growing digital health companies in Europe.
We are looking for someone who is able to take on Customer Operations responsibilities. The role should be primarily focused on coordinating operations within the customer support, customer success and account management departments related to customer requirements and company strategy.
**Responsibilities**
- Using Jira, monitor, respond to and coordinate actions for incoming tickets. Collaborating with colleagues and various departments
- Using Hubspot, coordinate and manage internal tickets and ensure completion within internal SLA requirements
- Respond to customer messages via Intercom, ensuring customer service and efficient support at all times
- Using Healthera's in built platform, monitor and respond to SLA breaches across our customer base, ensuring a quality patient experience at all times
- Coordinate and continuously aim to improve Healthera's Private Medicine order fulfilment administrative function
- Coordinate and onboard new customers post-sale, before handing over to the Account Management department.
- Support the Sales & Account Management department with sales coordination duties
**Qualifications**
- Excellent verbal and written communication skills
- Experience working in a customer facing role previously (desirable)
- Extremely organised individual
- Able to work within a fast paced environment
- Healthera believe in growing and promoting talent, ambition is a plus
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Cambridge
-
Customer Operations Coordinator
7 months ago
Cambridge, United Kingdom Healthera Ltd Full time**Who is Healthera** Healthera provides patients with medicines, healthcare services and products through the largest digital platform of pharmacies and GPs in the UK, including national chains and independent providers. Our technology empowers patients to access faster medicine delivery and personalised medical care local to them. We reinvent the...
-
Operational Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Enterprise Recruitment Ltd Full timeOperational Coordinator Position:We are seeking an experienced Operational Coordinator to join our administration and finance team at Enterprise Recruitment Ltd. The successful candidate will have strong organizational skills, technical competence, and excellent communication abilities.In this role, you will assist the office manager with day-to-day accounts...
-
Lis Customer Coordinator
8 months ago
Cambridge, United Kingdom PerkinElmer Full timeWe are hiring a LIS Customer Coordinator to join our OneSource Team at the Addenbrookes Customer site. **Job Purpose**: Provide a best-in-class customer support service for the scientific community and functional group(s) with designated client sites and provide general support for the on-site service engineers and technicians. Coordinate and communicate...
-
Operations Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Gail's Bakery Full timeOperations Coordinator PositionGAIL's Bakery seeks a detail-oriented Operations Coordinator to join our team in Cambridge.In this role, you will play a crucial part in maintaining our high standards, supporting a team, and maximizing their skills and confidence. Your focus will be on ensuring seamless day-to-day operations, including inventory management,...
-
Facilities and Operations Manager
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Staffline Operations Full time £30,000We are seeking an experienced Operations Manager to join Staffline Operations, the UK's leading supplier of safety equipment, cleaning and hygiene products, and workplace essentials. The successful candidate will be responsible for delivering these products and services nationwide.Job SummaryThe role is full-time, working fixed day shifts with a competitive...
-
Store Operations Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom ENGINEERINGUK Full timeJob Title: Store Operations CoordinatorLocation: Various locations across the UKJob Type: Full-timeDescription:Tesco is seeking an experienced STORE OPERATIONS COORDINATOR to join their team. As a Store Operations Coordinator, you will play a key role in ensuring the smooth operation of the store, managing inventory, and leading a team of colleagues.About...
-
Cambridge Operations Supervisor
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Staffline Operations Full timeWhy Choose Staffline Operations?At Staffline Operations, we are passionate about delivering exceptional customer service and supporting the success of our clients. As an Operations Manager, you will have the opportunity to work with a leading supplier of safety equipment, cleaning and hygiene products, and workplace essentials. You will be responsible for...
-
Catering Operations Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom BLW Recruitment LTD Full timeCatering Operations Coordinator Job DescriptionWe are looking for a highly organized and skilled Catering Operations Coordinator to join our team at BLW Recruitment LTD. In this role, you will be responsible for planning, organizing, and coordinating catering operations, ensuring seamless delivery of services and exceptional customer...
-
Operations Coordinator
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom BLW Recruitment LTD Full timeAbout Our OrganizationBLW Recruitment LTD is a dynamic and innovative organization dedicated to providing exceptional service to our clients and candidates. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our clients.Job DescriptionWe are seeking an experienced Operations Coordinator to oversee the day-to-day...
-
Operations Management Specialist
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Staffline Operations Full time £30,000Staffline Operations requires an experienced Operations Manager to lead our team and drive business success. As a key member of our staff, you will be responsible for delivering high-quality products and services nationwide.Key Responsibilities:Manage daily operations to ensure timely delivery of products and servicesImplement strategies to improve customer...
-
Operations Coordinator
3 days ago
Cambridge, United Kingdom Exact Sourcing Ltd Full timeDo you have experience of working as an Administrator, Business Support or Operations Coordinator or similar type position where you are responsible for administrative/ business support roles within an organisation? An exciting and varied opportunity has arisen to join a growing and developing business in Cambridge where you will have chance to take...
-
Operational Efficiency Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Penske Full timeJob Description: Operational Efficiency CoordinatorPenske is seeking an experienced Operational Efficiency Coordinator to join our team. This role involves delivering exceptional customer service and maintaining operational efficiency at the branch.Responsibilities:Maintaining Service Net Planner with PM campaigns, repairs from drive-ins, call-ins, and 24/7...
-
Operations Management Lead
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Staffline Operations Full timeJob SummaryWe are seeking an experienced Operations Manager to join our team at Staffline Operations in Cambridge. This is a full-time role working fixed day shifts, providing an opportunity to work with the UK's leading Safety and Workplace supplier.About the RoleThe successful candidate will be responsible for managing the daily operations of our Cambridge...
-
Paintshop Operations Coordinator
1 week ago
Cambridge, Cambridgeshire, United Kingdom Fastlane Paint and Body Ltd Full timeWelcome to Fastlane Paint and Body Ltd, where we take pride in delivering exceptional results in a fast-paced environment. As a Paintshop Operations Coordinator, you will play a key role in ensuring our operations run smoothly and efficiently. With a strong focus on quality and customer satisfaction, we strive to achieve the highest standards in every aspect...
-
Financial Operations Coordinator
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Chris Eastwood Automotive Ltd Full timeFinancial Operations Coordinator RoleWe are looking for a highly skilled Financial Operations Coordinator to join our team at Chris Eastwood Automotive Ltd. This is an exciting opportunity for an experienced finance professional to take on a key role in the financial operations of our dealership.The successful candidate will be responsible for producing...
-
Warehouse Operations Coordinator
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom IKO Industries Full timeIKO Industries is a major Canadian distributor of residential, commercial roofing and siding products with over 50 locations across Canada. We are currently seeking a Warehouse Operations Coordinator to join our team. As a Warehouse Operations Coordinator, you will be responsible for the safe and efficient movement and storage of products while at the...
-
UK Safety and Workplace Operations Manager
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Staffline Operations Full timeAbout Staffline OperationsStaffline Operations is the UK's leading Safety and Workplace supplier, delivering trusted safety equipment, cleaning and hygiene products, and workplace essentials to organisations nationwide. We are committed to providing exceptional customer service and supporting the success of our clients.Job DescriptionThis is a fantastic...
-
Customer Training Coordinator
8 months ago
Cambridge, United Kingdom Eclectic Recruitment Full timeWe are delighted to be working with this Cambridge based company. They are recruiting for a Customer Training Coordinator on a permanent full-time basis. **Typical duties include**: - Dealing with new sales orders from existing customers - Running product training - Dealing with customer feedback in a timely manner - Liaising with sales and marketing -...
-
Customer Service Operations Manager
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Jackson Hogg Ltd Full timeJob Title: Customer Service Operations ManagerAbout Us:Jackson Hogg Ltd is a reputable organization seeking an experienced Customer Service Operations Manager to lead our customer service team. Job Summary:As a Customer Service Operations Manager, you will be responsible for coordinating and implementing service contracts within the NHS, including preparing...
-
Operations Coordinator
6 months ago
Cambridge, United Kingdom Malary Ltd Full time**About Malary** Malary Ltd is a privately owned family business trading for more than 40 years’ operating in three main areas - The production of fuel for waste - Recovery of hazardous waste - Industrial Services to provide Environmental risk reduction through preventative solutions We pride ourselves in the development of innovative solutions for our...