Agent Experience Coordinator

3 months ago

Cambridge, United Kingdom Modus Closing Full time

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

**Please note: this role is 100% in-office in Cambridge, MA.**

**At Compass You Will**:

- Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Partner with the National Onboarding team on facilitation of onboarding processes for new customers
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
- Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

**What We're Looking For**:

- 1-2 years previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal communication and presentation skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs

**Perks that You Need to Know About**:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

**Do your best work, be your authentic self.**

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to
- diversity, equity, inclusion,
growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

  • Agent Experience Coordinator

    4 months ago

    Cambridge, United Kingdom Modus Closing Full time

    At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Agent Experience Coordinator you are the first person our customers see when...

  • Employers Agent

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Brandon James Ltd Full time

    Job SummaryBrandon James Ltd is seeking a highly skilled and experienced Project Manager to join our team in the Property sector. As an Employers Agent, you will play a crucial role in the success of our company by working closely with clients to deliver projects from inception to completion.Key ResponsibilitiesCollaborate with clients to define project...

  • Employer's Agent

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    **About the Role**EC Property Recruitment Ltd is seeking an experienced Employer's Agent to join their team in Cambridge. As a leading multi-disciplinary construction and property consultancy, they offer a unique opportunity for career progression and professional growth.**Key Responsibilities**The successful candidate will be responsible for working on new...

  • Employer's Agent

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    **About the Role**EC Property Recruitment Ltd is seeking an experienced Employer's Agent to join their team in Cambridge. As a leading multi-disciplinary construction and property consultancy, they offer a unique opportunity for career progression and professional growth.**Key Responsibilities**The successful candidate will be responsible for working on new...

  • Estate Agent

    4 months ago

    Cambridge, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000 Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Cambridge **working in our well known **Abbotts **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Sales Agent

    3 months ago

    Cambridge, United Kingdom Comyn Ching & Co (Solray) Ltd Full time

    **Join Our Team as an Exclusive Sales Agent: Representing a Leading Radiant Heating Panels Manufacturer!** Are you an experienced sales agent looking for a rewarding opportunity in the construction market? Solray, a renowned UK-based manufacturer of radiant heating panels with a legacy spanning over a century, is seeking a dynamic individual to join their...

  • Project Manager

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom Brandon James Ltd Full time

    Project Manager Opportunity at Brandon James LtdWe are seeking a highly skilled Project Manager to join our team at Brandon James Ltd, a reputable Cambridge construction consultancy. As an Employers Agent, you will play a crucial role in contributing to the success of our company.The Project Manager's RoleAs a Project Manager, you will be working within the...

  • Project Manager

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Brandon James Ltd Full time

    Project Manager Opportunity at Brandon James LtdWe are seeking a highly skilled Project Manager to join our team at Brandon James Ltd, a reputable Cambridge construction consultancy. As an Employers Agent, you will play a crucial role in contributing to the success of our company.The Project Manager's RoleAs a Project Manager, you will be working within the...

  • Project Manager

    6 days ago

    Cambridge, Cambridgeshire, United Kingdom Brandon James Ltd Full time

    Project Manager Opportunity at Brandon James LtdWe are seeking a highly skilled Project Manager to join our team at Brandon James Ltd, a reputable Cambridge construction consultancy. As an Employers Agent, you will play a crucial role in contributing to the success of our company.The Project Manager's RoleAs a Project Manager, you will be working within the...

  • Project Manager

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Brandon James Ltd Full time

    Project Manager Opportunity at Brandon James LtdWe are seeking a highly skilled Project Manager to join our team at Brandon James Ltd, a reputable Cambridge construction consultancy. As an Employers Agent, you will play a crucial role in contributing to the success of our company.The Project Manager's RoleAs a Project Manager, you will be working within the...

  • Estate Agent

    4 months ago

    Cambridge, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Cambridge **working in our well known** Tucker Gardner **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Sub-agent

    4 months ago

    Cambridge, United Kingdom M Group Services Full time

    **Sub Agent** 28 Days Holiday + 8 Bank Holidays Generous Pension Scheme Private medical cover Life Assurance Company Car / Car Allowance Career development opportunities Milestone Infrastructure is currently looking to recruit a Sub Agent to work in our Projects Team on our Cambridge Contract. Since 2017, Milestone Infrastructure have been delivering...

  • Employers Agent

    4 months ago

    Cambridge, United Kingdom Technical Moves Full time

    **A career as an Employers Agent with an award winning consultant representing a varied client base with new build housing and mixed-use development projects across Cambridgeshire.**: **Your New Role**: **_Having serviced high profile clients for over 25 years, managing projects with expertise and professionalism. The next phase of expansion has created an...

  • Estate Agent

    3 months ago

    Cambridge, United Kingdom Connells Group Full time

    At **Sharman Quinney**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Cambridge.** The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Employers Agent Specialist

    3 weeks ago

    Cambridge, Cambridgeshire, United Kingdom CV Library Full time

    A reputable construction consultancy, CV Library, is seeking a qualified Project Manager to serve as an Employers Agent and contribute to the company's success.The Project Manager's RoleThe successful Project Manager will work within the property sector on projects worth up to £50m, collaborating with clients to create and define projects from inception to...

  • Employer's Agent Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    Employer's Agent Opportunity EC PROPERTY RECRUITMENT LTD is seeking an experienced Employer's Agent to join their Cambridge office. This is a fantastic opportunity to work for a market leading consultancy, develop your career and personal skills with a clear pathway to career progression. Key Responsibilities: * Work on new build residential and mixed use...

  • Employer's Agent Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    Employer's Agent Opportunity EC PROPERTY RECRUITMENT LTD is seeking an experienced Employer's Agent to join their Cambridge office. This is a fantastic opportunity to work for a market leading consultancy, develop your career and personal skills with a clear pathway to career progression. Key Responsibilities: * Work on new build residential and mixed use...

  • Employer's Agent Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    Employer's Agent Opportunity at EC Property Recruitment LtdEC Property Recruitment Ltd is seeking an experienced Employer's Agent to join their Cambridge office. As a market-leading consultancy, they offer excellent opportunities for career progression and professional development.The ideal candidate will have a strong background in Employer's Agent work,...

  • Employer's Agent Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom EC PROPERTY RECRUITMENT LTD Full time

    Employer's Agent Opportunity at EC Property Recruitment LtdEC Property Recruitment Ltd is seeking an experienced Employer's Agent to join their Cambridge office. As a market-leading consultancy, they offer excellent opportunities for career progression and professional development.The ideal candidate will have a strong background in Employer's Agent work,...

  • Estate Agent

    3 months ago

    Cambridge, United Kingdom Connells Group Full time

    At **Sharman Quinney,** part of the Connells Group, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Cambridge.** OTE - £28,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their...