Service Operations Management Lead
3 weeks ago
At TSB Bank, we're transforming our services with technology at the forefront. This is an exciting opportunity to be part of our enhanced in-house capability and help us build the future of banking.
Key Responsibilities
This role acts as a technical service SME, providing second-level support and deputising for the Senior Service Operations Manager. You'll ensure technology and business operations collaboration reflects the business rhythm and technology readiness.
What You'll Need
- Ability to engage with and contribute to cross-functional teams to ensure deliverables meet customer needs
- Ability to facilitate collaboration between stakeholders
- Ability to use discretion in identifying and responding to complex issues and determine when issues should be escalated
- Ability to influence customers, suppliers, and colleagues
- Ability to take initiative to advance your skills and identify development opportunities
- Ability to engage and coordinate with SMEs to resolve complex issues
What We Offer
- Hybrid and flexible working arrangements for a healthy work-life balance
- An attractive reward and benefits package
- A diverse, energising, and collaborative working environment
- A truly inclusive organisation that values difference
- Opportunities for career growth and development
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