Service Operations Management Lead

3 weeks ago


Bristol, Bristol, United Kingdom TSB Bank Full time

At TSB Bank, we're transforming our services with technology at the forefront. This is an exciting opportunity to be part of our enhanced in-house capability and help us build the future of banking.

Key Responsibilities

This role acts as a technical service SME, providing second-level support and deputising for the Senior Service Operations Manager. You'll ensure technology and business operations collaboration reflects the business rhythm and technology readiness.

What You'll Need

  • Ability to engage with and contribute to cross-functional teams to ensure deliverables meet customer needs
  • Ability to facilitate collaboration between stakeholders
  • Ability to use discretion in identifying and responding to complex issues and determine when issues should be escalated
  • Ability to influence customers, suppliers, and colleagues
  • Ability to take initiative to advance your skills and identify development opportunities
  • Ability to engage and coordinate with SMEs to resolve complex issues

What We Offer

  • Hybrid and flexible working arrangements for a healthy work-life balance
  • An attractive reward and benefits package
  • A diverse, energising, and collaborative working environment
  • A truly inclusive organisation that values difference
  • Opportunities for career growth and development


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