Customer Experience Insights Specialist

4 weeks ago


Leatherhead, Surrey, United Kingdom Premium Credit Limited Full time

About the Role

We are seeking a highly skilled Customer Experience Analyst to join our team at Premium Credit Limited. As a key member of our Customer and Partner Experience team, you will play a crucial role in providing effective data insights that enable strategic decisions to improve the customer journey performance.

Key Responsibilities

  • Conduct qualitative and quantitative research and analysis to gain an understanding of the Customer and Partner experience.
  • Collaborate across the business to identify trends and draw conclusions from large data sets.
  • Develop and implement data-driven solutions to improve customer journey performance.
  • Work closely with the Data Function to interrogate and interpret data, using this to inform and provoke strategic thinking.

Requirements

  • Previous experience in an Insight role, ideally including specific customer research experience.
  • Advanced MS Excel / SQL skills and ability to build dashboards and reporting solutions using BI tools such as PowerBI, Tableau or QlikView.
  • Ability to translate data to insights, then to actionable recommendations.
  • Experience in the insurance or financial services industries is beneficial.

What We Offer

  • Competitive salary up to £45,000 per annum.
  • Hybrid working, with collaborative days in our Leatherhead office.
  • 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata).
  • Private health and dental cover.
  • 24/7 access to Employee Assistance Programme and Mental Health First Aiders.

About Us

Premium Credit Limited is a leading provider of insurance premium finance and a range of annually charged services. We are committed to providing reasonable adjustments or accommodations for applicants and welcome applications from all sections of the community.



  • Leatherhead, Surrey, United Kingdom Tenth Revolution Group Full time

    Job Title: Customer Experience ManagerJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Tenth Revolution Group. As a Customer Experience Manager, you will be responsible for managing various Customer Experience programmes, including Online reviews, Mystery Shop, Surveys, and Lead Management.Key...


  • Leatherhead, Surrey, United Kingdom Tenth Revolution Group Full time

    Job Title: Customer Experience ManagerJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Tenth Revolution Group. The successful candidate will be responsible for managing various Customer Experience programs, including Online reviews, Mystery Shop, Surveys, and Lead Management.Key Responsibilities:Analyzing and...


  • Leatherhead, Surrey, United Kingdom T Brown Group Full time

    Overview of the Role: At T Brown Group, we're committed to delivering exceptional service to our social housing customers. As a Customer Care Agent, you'll be part of our team that ensures our customers stay warm and comfortable throughout the year. Your key responsibilities will include providing inbound and outbound telephone support and assistance to...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    About HyundaiAt Hyundai, we are committed to delivering exceptional customer experiences. Our team is passionate about building strong relationships with our customers and providing them with the best possible service.Job SummaryWe are seeking a highly motivated and experienced Battersea Brand Ambassador - Customer Experience Specialist to join our team in...


  • Leatherhead, Surrey, United Kingdom Premium Credit Limited Full time

    Customer Experience ManagerJoin our team at Premium Credit Limited, a leading provider of insurance premium finance and annually charged services, and take on the exciting challenge of driving customer experience change. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and...


  • Leatherhead, Surrey, United Kingdom Premium Credit Full time

    About the RolePremium Credit is seeking a Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and driving great outcomes.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...


  • Leatherhead, Surrey, United Kingdom Premium Credit Full time

    About the RolePremium Credit is seeking a Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and driving great outcomes.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...


  • Leatherhead, Surrey, United Kingdom Premium Credit Full time

    Premium Credit is a leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland.We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    Key ResponsibilitiesProvide exceptional customer service by identifying customer needs and forwarding them to the appropriate contact person.Promote the Hyundai brand and products to potential customers, highlighting their features and benefits.Support the team in organizing events and activities in the studio, ensuring a seamless and professional...


  • Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Candidate Name to fill the role of Customer Success Specialist at Bytes Software Services.This position involves providing exceptional support to our customers, ensuring their needs are met and exceeding their expectations. As a key member of our team, you will be responsible for managing...

  • Housing Officer

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Stonewater Full time

    We're seeking a Customer Partner to join our Homes team within the Damp, Mould and Disrepair team at Stonewater. This role will provide exceptional customer service, putting customers at the heart of everything you do.You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we're doing everything possible to complete repairs,...

  • Housing Officer

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Stonewater Full time

    We are seeking a Customer Partner to join our Homes team within the Damp, Mould and Disrepair team at Stonewater. This role will provide exceptional customer service, putting customers at the heart of everything you do.You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs,...

  • Housing Officer

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Stonewater Full time

    We are seeking a Customer Partner to join our Homes team within the Damp, Mould and Disrepair team at Stonewater. This role will provide exceptional customer service, putting customers at the heart of everything you do.You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs,...

  • Data Insights Manager

    4 weeks ago


    Leatherhead, Surrey, United Kingdom Hyundai Full time

    Key ResponsibilitiesThe Reporting & Insights Manager will be responsible for leading the monthly planning cycle, defining model and channel objectives, and managing reporting KPIs to identify trends and address performance issues. This role will also involve chairing monthly planning meetings, coordinating output of regular reporting requirements, and...

  • Childcare Educator

    2 weeks ago


    Leatherhead, Surrey, United Kingdom The Learning Experience Full time

    The Learning Experience is seeking a motivated and enthusiastic Nursery Practitioner to join our team. As an Early Years Educator, you will play a vital role in shaping the educational journey of our Little Learners.Key Responsibilities:Create engaging learning experiences by designing and executing lesson plans that cater to the diverse needs of our...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    Job SummaryAs a key member of our team, you will be responsible for driving business growth through data-driven insights and strategic planning. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Develop and implement data analysis and reporting...


  • Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

    Job SummaryWe are seeking a highly motivated individual to join our Vendor Alliances & Commercial Operations division as an AWS Marketplace Operations Specialist. This role is pivotal in overseeing the operational facets of the AWS Marketplace Channel Partner Private Offer process.About the RoleAs the AWS Marketplace Channel Partner Private Offer Operations...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Reporting Manager to join our team at Hyundai. As a key member of our organization, you will be responsible for providing strategic business insights and driving business performance through data-driven decision making.Key ResponsibilitiesDevelop and manage parc reporting, market potential, and...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    Job Title: Customer Service Reporting ManagerResponsibilitiesDevelop and implement current year and strategic parts and service trading plans to drive business growth and profitability.Lead the Customer Service business planning process, performance analysis, and measurement, providing insights to inform major business decisions.Present findings and...


  • Leatherhead, Surrey, United Kingdom Hyundai Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Reporting Manager. The successful candidate will be responsible for managing the Customer Service business planning process, performance analysis, and decision-making.Key ResponsibilitiesPrepare and recommend current year and strategic parts and...