Customer Experience Manager

2 weeks ago


Leatherhead, Surrey, United Kingdom Tenth Revolution Group Full time

Job Title: Customer Experience Manager

Job Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Tenth Revolution Group. As a Customer Experience Manager, you will be responsible for managing various Customer Experience programmes, including Online reviews, Mystery Shop, Surveys, and Lead Management.

Key Responsibilities:

  • Analyse and interpret key customer data with stakeholders across the business.
  • Work closely with the Insights team to provide maintenance and improvements to Customer Experience programmes.
  • Support Customer Experience innovation and development.
  • Provide support to management in delivering Voice of Customer content and stories that will be shared at board level.

Requirements:

  • Previous experience in managing Customer Experience programmes such as Mystery Shop and Surveys.
  • Excellent communication skills.
  • Keen interest in Data Insight.
  • Ability to present key findings to stakeholders.
  • Good analytical skills using tools such as MS Excel.

About Us: Tenth Revolution Group is a leading organisation in the industry, and we are committed to delivering exceptional Customer Experience to our customers. If you are a motivated and experienced professional looking for a new challenge, please submit your CV or contact us to discuss the role further.



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