Customer Experience Manager
4 weeks ago
We are seeking a highly skilled Customer Experience Manager to join our team at Premium Credit Ltd. As a key member of our organization, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Gather information to design effective customer services, including propositions, products, and personas for both customers and partners.
- Create and maintain a comprehensive Customer Journey Library, using appropriate tools and techniques to map 'as-is' and 'to-be' journeys.
- Collaborate with cross-functional teams to review changes in the trading environment and competitor offerings.
- Capture, track, and update 'pain points' across various journeys, understanding their impact and scale.
- Act as the 'Voice of the Customer' to champion and drive improvement, utilizing business-as-usual and change routes to address outstanding 'pain points' and achieve the aspirational experience.
- Proven track record of driving customer experience change.
- Analytical mindset and critical thinking abilities.
- Ability to work at pace, demonstrating organizational and planning skills.
- Curious and able to get under the skin of issues.
- Natural collaborator and communicator, able to tell the story and engage the audience.
We offer a competitive salary, a workplace pension scheme, hybrid working, and a range of benefits, including private health and dental cover, 25 days annual leave, and support for personal development.
We are committed to providing reasonable adjustments or accommodations for applicants and are an equal opportunities employer with a strong commitment to Diversity, Equality, and Inclusion.
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Tenth Revolution Group Full timeJob Title: Customer Experience ManagerJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Tenth Revolution Group. As a Customer Experience Manager, you will be responsible for managing various Customer Experience programmes, including Online reviews, Mystery Shop, Surveys, and Lead Management.Key...
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Customer Experience Manager
2 weeks ago
Leatherhead, Surrey, United Kingdom Tenth Revolution Group Full timeJob Title: Customer Experience ManagerJob Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Tenth Revolution Group. The successful candidate will be responsible for managing various Customer Experience programs, including Online reviews, Mystery Shop, Surveys, and Lead Management.Key Responsibilities:Analyzing and...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RolePremium Credit is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer experience change and improving our services.Key ResponsibilitiesDevelop and maintain customer journey maps to understand customer needs and pain pointsCollaborate with...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeCustomer Experience ManagerPremium Credit is seeking a Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer experience change and championing the voice of the customer.Key Responsibilities:Map and own customer journeys to drive great outcomesCollaborate with teams across the business...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeCustomer Experience ManagerPremium Credit Limited is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer experience change and delivering exceptional outcomes.Key Responsibilities:Develop and implement customer journey maps to inform service design and...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeCustomer Experience ManagerJoin our team at Premium Credit Limited, a leading provider of insurance premium finance and annually charged services, and take on the exciting challenge of driving customer experience change. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Premium Credit. As a key member of our organization, you will play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer journey maps to identify areas for improvement and optimize customer...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Premium Credit. As a key member of our organization, you will play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer journey maps to identify areas for improvement and optimize customer...
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Customer Experience Manager
4 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Premium Credit. As a key member of our organization, you will play a pivotal role in delivering exceptional experiences for our customers and partners.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...
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Customer Experience Manager
4 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Premium Credit. As a key member of our organization, you will play a pivotal role in delivering exceptional experiences for our customers and partners.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...
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Customer Experience Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RolePremium Credit is seeking a Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and driving great outcomes.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...
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Customer Experience Manager
2 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timeAbout the RolePremium Credit is seeking a Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and driving great outcomes.Key ResponsibilitiesGather information to enable effective service design, including propositions, products, and...
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Customer Experience Leader
2 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Full timePremium Credit is a leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland.We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost...
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Customer Experience Analyst
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Premium Credit Limited. As a key member of our Customer and Partner Experience team, you will play a crucial role in providing effective data insights that enable strategic decisions to improve the customer journey performance.Key ResponsibilitiesConduct qualitative...
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Customer Experience Analyst
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Premium Credit Limited. As a key member of our Customer and Partner Experience team, you will play a crucial role in providing effective data insights that enable strategic decisions to improve the customer journey performance.Key ResponsibilitiesConduct qualitative...
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Customer Experience Insights Specialist
3 weeks ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Premium Credit Limited. As a key member of our Customer and Partner Experience team, you will play a crucial role in providing effective data insights that enable strategic decisions to improve the customer journey performance.Key ResponsibilitiesConduct qualitative...
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Battersea Brand Ambassador
2 weeks ago
Leatherhead, Surrey, United Kingdom Hyundai Full timeKey ResponsibilitiesProvide exceptional customer service by identifying customer needs and forwarding them to the appropriate contact person.Promote the Hyundai brand and products to potential customers, highlighting their features and benefits.Support the team in organizing events and activities in the studio, ensuring a seamless and professional...
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Resident Experience Coordinator
3 weeks ago
Leatherhead, Surrey, United Kingdom Property Management Recruitment Full timeJob Title: Resident ManagerReports to: Neighborhood ManagerLocation: LeatherheadContract: Full-time, fixed term for 12 months 40 hours per week Monday to Friday, 9am to 6pm Alternate Saturdays, 8am to 8pm (on a rota)Overall Purpose:The Resident Manager is the primary customer-facing representative, responsible for ensuring a positive and seamless resident...
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Customer Service Reporting Manager
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Leatherhead, Surrey, United Kingdom Hyundai Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Reporting Manager to join our team at Hyundai. As a key member of our Aftersales department, you will be responsible for providing business insights and recommendations to drive business growth and improvement.ResponsibilitiesDevelop and maintain a comprehensive business intelligence...
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Customer Service Reporting Manager
1 month ago
Leatherhead, Surrey, United Kingdom Hyundai Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Reporting Manager to join our team at Hyundai. As a key member of our Aftersales department, you will be responsible for providing business insights and recommendations to drive business growth and improvement.ResponsibilitiesDevelop and maintain a comprehensive business intelligence...