Administrative Specialist

2 days ago


Bournemouth, Bournemouth, United Kingdom Talent Sure Recruitment Limited Full time
Job Title: Returns Administrator

We are seeking an experienced Returns Administrator to join our Product team. As a key member of our team, you will play a crucial role in ensuring product quality, minimising returns, and incorporating customer feedback into product development.

Main Responsibilities:
  1. Manage the returns process for National accounts and identify opportunities to minimise returns.
  2. Resolve customer queries and issues on websites and portals, providing prompt and professional answers.
  3. Analyse product inspection reports, extract key data, and update internal systems for better decision-making.
  4. Communicate with factories and the China team through regular video meetings and emails.
  5. Investigate customer concerns and complaints, providing prompt and professional answers on online portals and via emails.
  6. Maintain accurate database records and keep internal & customer systems up-to-date.
  7. Deliver high-quality work, meeting deadlines consistently.
Minimum Requirements:
  1. Proficient in Outlook and Excel.
  2. Good oral and written communication skills.
  3. Confidence in communicating with external customers and internal stakeholders.
  4. Previous experience of working with product - not specifically lighting.
  5. Willingness to learn and adapt.
  6. Organised approach.
Benefits:
  1. Great team culture, within a supportive, stable and progressive business.
  2. Competitive holiday allowance.
  3. Pension scheme.
  4. Free parking.
  5. Generous staff discount.


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