Current jobs related to Customer Service Director - Risley, Warrington - Nationwide Platforms


  • Risley, Warrington, United Kingdom EG Group Full time

    About the Role:As a Customer Service Representative at EG Group, you will be responsible for providing outstanding customer service to our valued clients while working in a fast-paced environment. You will engage with customers, deliver a fast and friendly service, and prepare our much-loved beverages and products.Key Responsibilities:Provide exceptional...


  • Risley, Warrington, United Kingdom Morson Talent Full time

    About the Role: We are currently recruiting for a Customer Service Representative to join our Domestic Sales & Service team. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent.Key...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our offices in Birchwood. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do.Through effective and proactive management, you will drive the business forward with a passion to deliver business...


  • Risley, Warrington, United Kingdom Currys Full time

    Role Overview:Currys is seeking a skilled Customer Service Representative to join our Contact Centre team.This is a fantastic opportunity to provide exceptional customer service and make a real impact on our customers' experiences.As a Customer Service Representative, you will be responsible for:Investigating and resolving customer complaints in a timely and...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our Birchwood offices.Key ResponsibilitiesCustomer FocusDrive the customer at the heart of everything you do by ensuring a positive customer experience to hit revenue targets.Take shared responsibility of the operational efficiency, customer...


  • Risley, Warrington, United Kingdom Currys Full time

    Customer Focus Role OverviewCurrys Contact CentrePermanent, Full Time - 40 HoursGrade 2, £25,792 + bonus paid 4 weeklyHybrid available, onsite work required for first 12 weeksAt Currys, our passion is helping everyone enjoy the latest technology. We're proud of our service levels and it's all down to our people, 30,000+ capable and committed colleagues,...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service through multiple contact channels, including email, live chat, and social media.Key ResponsibilitiesRespond to...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we're looking for a skilled Customer Service Representative to join our team on a temporary basis. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through multiple contact channels.Key Responsibilities:Respond to customer enquiries via email, live chat, and social...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. This role will involve engaging with our customer base through various contact channels, responding to enquiries and feedback, and providing information about our products.Key Responsibilities:Respond to...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are seeking an exceptional Customer Service and Sales Specialist to join our team at Nationwide Platforms, the market-leading powered access rental company in the UK. This is a fantastic opportunity to work with a diverse range of customers, providing them with leading safe access solutions for working at height.As a Customer Service and Sales Specialist,...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled Customer Delivery Driver to join our team. As a Customer Delivery Driver, you will be responsible for delivering products to customers' doors, ensuring timely and efficient delivery.Our operation runs 24 hours a day, 7 days a week, and we offer flexible working arrangements to accommodate your lifestyle. You will work...


  • Risley, Warrington, United Kingdom EG Group Full time

    Role: Starbucks BaristaLocation: Warrington Hours: Part-Time - 8 Hours Available / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 | £6.60 aged 16 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group We are seeking a friendly and dedicated Barista who can provide outstanding customer service to join our welcoming Starbucks...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    Customer Service Manager Job DescriptionWe are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team based at our offices in Birchwood. As a key member of our organization, you will be responsible for driving business growth through effective customer management and team leadership.Key Responsibilities:First line...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    About the Role:We are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team. As a key member of our organization, you will be responsible for driving business growth through effective customer management and team leadership.Key Responsibilities:First line escalation point for the hire desk, transport, and internal...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are seeking a skilled Customer Service and Sales expert to join our team at Nationwide Platforms, the leading powered access rental company in the UK.As a Customer Service and Sales Advisor, you will play a vital role in delivering exceptional customer experiences while driving sales growth. You will be part of a dynamic team that works closely with...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' doors, providing excellent customer service, and working efficiently in a fast-paced environment.Key Responsibilities:Deliver products to customers' doors in a...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a key member of our operations, you'll be responsible for delivering our products to customers' front doors, ensuring a seamless and efficient experience.Key ResponsibilitiesDeliver products to customers in a timely and professional mannerEnsure vans...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure smooth operations.About YouWe're looking for someone who is...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, ensuring a fast and efficient service.Key ResponsibilitiesDeliver products to customers' front doorsWork flexible hours, including late and weekend shiftsBe...


  • Risley, Warrington, United Kingdom Currys Full time

    Customer Focus Role Overview:Hiring Details:Currys is a company that prides itself on delivering exceptional customer service. We are seeking a Customer Focus Advisor to join our team and help us achieve this goal.About the Role:The Customer Focus Advisor will be responsible for providing support to customers who have experienced issues with our products or...

Customer Service Director

1 month ago


Risley, Warrington, United Kingdom Nationwide Platforms Full time
Customer Service Manager

We are seeking a Customer Service Manager to lead our Specialist Vehicles Division team based at our offices in Birchwood.

As a Customer Service Manager, you will be responsible for ensuring that the customer is at the heart of everything we do.

Through effective and proactive management, you will drive the business forward with a passion to deliver business targets.

You will be relationship-driven, customer-facing, as well as with key stakeholders throughout the business to support success.

You will maximize the end-to-end customer journey through management, development, and outputs of your team.

As the advocate for Health and Safety, you will lead by example, ensuring a positive and proactive approach to safety culture.

In return, you will receive a competitive salary, company car or cash allowance, 25 days annual leave plus bank holidays, BUPA medical, life assurance, auto-enrolment pension scheme, and lifestyle benefits.

Key Responsibilities:

  • First-line escalation point for the hire desk, transport, and internal sales to support a positive customer experience and hit revenue targets.
  • Take shared responsibility of operational efficiency, customer satisfaction, financial performance, and health and safety of your remit.
  • Act as deputy to cluster General Manager as appropriate.
  • Review NPS and internal customer feedback to drive improvements, ensuring route causes are addressed in the appropriate way.
  • Conduct daily/weekly huddles to ensure that objectives for the day are communicated and understood by all, encouraging interdepartmental collaborations.
  • Conduct monthly performance management reviews in 121s, ensuring that objectives and development plans are clearly set out and provide regular feedback to team members.
  • Support field sales team with customer visits to help with dispute resolution, where required.
  • Ensure job planning is done to an optimal level to ensure service delivery performance and cost efficiency targets are met.
  • Ensure all regional costs are controlled in line with budget.
  • Provide a responsive service through all media to third parties, ensuring that customers receive the highest standard of service at all times.

Requirements:

  • Driving license.
  • IPAF license (desirable).
  • Experience of supervising, monitoring, and coaching within a sales and operational teams through a service environment preferred.
  • Ability to communicate with internal or external customers to resolve issues while identifying route cause fixes, building strong customer relationships through effective account management.
  • Ability to create, motivate, and develop a strong customer-focused environment to motivate the team.
  • Credible communicator, comfortable influencing senior managers with the ability to negotiate and establish common ground.
  • Demonstrates commercial awareness and the ability to innovate or put forward proposals based on data-driven decision-making.
  • Ability to establish credibility and be decisive, but able to recognize and support the preferences and priorities of the organization.

Nationwide Platforms is the UK's market leader in powered access, with a fleet of 13,500 machines operating from 32 depots across the country. We have the operational capacity, experience, and expertise to fully satisfy our customers' working at height needs.

We employ 1,100 staff across the UK, with an established workforce that supports an inclusive and diverse organization.

Nationwide Platforms strongly believes that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork, and excellence.

We pride ourselves on putting health and safety first in all of the products, services, and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our 'Your Safety, Our Priority' programme.