Customer Experience Advocate

4 weeks ago


Risley, Warrington, United Kingdom Currys Full time

Customer Focus Role Overview:

Hiring Details:


Currys is a company that prides itself on delivering exceptional customer service. We are seeking a Customer Focus Advisor to join our team and help us achieve this goal.


About the Role:


The Customer Focus Advisor will be responsible for providing support to customers who have experienced issues with our products or services. This will involve investigating and resolving these issues in a timely and efficient manner.


Key Responsibilities:



  • Investigate and resolve customer complaints in a professional and courteous manner
  • Communicate with customers through phone calls, emails, and written correspondence
  • Identify the root cause of issues and implement solutions to prevent recurrence
  • Collaborate with internal teams to ensure seamless customer service delivery

Requirements:



  • Experience in complaint handling and resolution
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Availability to work allocated shifts, including evenings and weekends

Benefits:



  • Discounts at Currys stores and partner networks
  • Life Assurance and Sharesave scheme
  • Access to Wellbeing initiatives, including cycle to work and eyecare
  • Access to the Aviva Digital GP app

Why Currys?


At Currys, we believe in creating a positive work environment that supports our employees' growth and development. We offer ongoing training and skills development to help our team members achieve their career goals.


Our company values diversity and inclusion, and we strive to create an environment where everyone feels welcome and valued. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.


Our Values:


We pride ourselves on being a company that makes a positive impact on people's lives. Our values of helping everyone enjoy the latest tech, learning together, growing together, making us amazing, and celebrating the wins guide our actions and decisions.


Our Mission:


Our mission is to make a real impact on people and the planet by creating a positive and inclusive work environment that supports our employees' growth and development.



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