Customer Service Representative

4 weeks ago


Risley, Warrington, United Kingdom Arne Clo Ltd Full time

At Arne Clo Ltd, we are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. This role will involve engaging with our customer base through various contact channels, responding to enquiries and feedback, and providing information about our products.

Key Responsibilities:

  • Respond to customer enquiries through email, live chat, and social media
  • Provide information about new and existing products
  • Track and process orders and refunds
  • Perform administrative tasks as assigned by Manager
  • Work rotating shifts between 7am and 10pm, including weekends

Requirements:

  • Strong organizational skills
  • Computer literate, proficient in MS Office (Outlook, Excel, Word)
  • Excellent verbal and written skills
  • Great attention to detail
  • Ability to follow process and use own initiative to support customer experience
  • Ability to work as part of a team and independently
  • Understand the importance of brand tone and engaging with customers

Benefits:

  • Annual holiday allowance of 32 days (including Bank Holidays) + birthday off
  • Generous staff discount
  • Health Cash Plan from day one
  • Life assurance paying 5x annual salary from day one
  • Discounted marketplace with money off/cash back from hundreds of places
  • Employee Assistant Programme
  • Cycle to Work Scheme
  • Tech Scheme

Arne Clo Ltd is an equal opportunities employer, committed to diversity and inclusivity. We encourage applications from candidates from all backgrounds to join our growing team.



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