Customer Service Representative

4 weeks ago


Risley, Warrington, United Kingdom Morson Talent Full time
About the Role: We are currently recruiting for a Customer Service Representative to join our Domestic Sales & Service team. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent.

Key Responsibilities:
• Deliver exceptional customer service and maximise sales opportunities.
• Work in compliance with company policies and procedures.
• Gain a thorough understanding of the company's products and services.
• Offer additional products to meet customer needs.
• Manage inbound customer contacts via calls, email, web chat, and other channels.
• Maintain relationships with the domestic customer base.
• Negotiate sales prices and cross-sell relevant products and services.
• Support with email management and web chat as required.

What's in it for You?
• Competitive salary
• No weekend working during the summer
• Commission opportunities
• 25 days holiday (plus bank holidays), increasing to 26 after 2 years
• Group discount scheme
• Option to purchase, sell, or carry additional annual leave
• Company pension
• Life assurance (4x salary)

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