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Customer Service Representative

1 month ago

Risley, Warrington, United Kingdom Arne Clo Ltd Full time

As a Customer Service Representative at Arne Clo Ltd, you will be responsible for engaging with our customer base through multiple contact channels, responding to enquiries and feedback in a timely and professional manner.

The ideal candidate will have strong organisational skills, be computer literate, and possess excellent verbal and written skills. You will be required to track and process orders and refunds, perform administrative tasks as assigned by your Manager, and rotate shifts between the hours of 7am - 10pm, including weekend work.

Key responsibilities include:

  • Responding to customer enquiries through email, live chat, and social media
  • Providing information about new and existing products
  • Tracking and processing orders and refunds
  • Performing administrative tasks as assigned by Manager
  • Rotating shifts between the hours of 7am - 10pm, including weekend work

Essential skills and experience include:

  • Strong organisational skills
  • Computer literate, proficient in MS Office (Outlook, Excel, Word)
  • Excellent verbal and written skills
  • Great attention to detail
  • Ability to follow process but also use own initiative to support the customer experience
  • Ability to work as part of a team and on your own
  • Understanding of the importance of brand tone and engaging with customers

Benefits include:

  • Annual holiday allowance of 32 days (including Bank Holidays) + your Birthday off
  • Generous staff discount
  • Health Cash Plan from day one
  • Life assurance paying 5x annual salary from day one
  • Discounted marketplace with money off/cash back from 100's of places
  • Employee Assistant Programme
  • Cycle to Work Scheme
  • Tech Scheme

Arne Clo Ltd is an equal opportunities employer and is committed to creating a great place to work through diversity and inclusivity.