Customer Service Representative
4 weeks ago
Currys is seeking a skilled Customer Service Representative to join our Contact Centre team.
This is a fantastic opportunity to provide exceptional customer service and make a real impact on our customers' experiences.
As a Customer Service Representative, you will be responsible for:
- Investigating and resolving customer complaints in a timely and professional manner
- Communicating with customers via phone and email to provide regular updates and support
- Identifying the cause of issues and utilizing available tools to resolve them efficiently
- Feeding back to our business and suggesting ways to improve our customer service
You will need:
- Experience in managing complaints through to resolution
- Confident communication skills with excellent written abilities
- Excellent problem-solving skills
- Availability to work allocated shifts, including some evening and weekend work
We offer a range of benefits, including:
- Discounts at our Currys stores and partner networks
- Life Assurance and Sharesave scheme
- Access to Wellbeing initiatives, including cycle to work and eyecare
- Access to the Aviva Digital GP app
At Currys, we're committed to making inclusion and diversity part of everything we do. We want to ensure that everyone has a fair opportunity to show us their talents during our application process. If you need any additional assistance, please email careers@currys.co.uk and we'll do our best to help.
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