Customer Service Representative

4 weeks ago


Risley, Warrington, United Kingdom Currys Full time
Role Overview:

Currys is seeking a skilled Customer Service Representative to join our Contact Centre team.

This is a fantastic opportunity to provide exceptional customer service and make a real impact on our customers' experiences.

As a Customer Service Representative, you will be responsible for:

  • Investigating and resolving customer complaints in a timely and professional manner
  • Communicating with customers via phone and email to provide regular updates and support
  • Identifying the cause of issues and utilizing available tools to resolve them efficiently
  • Feeding back to our business and suggesting ways to improve our customer service

You will need:

  • Experience in managing complaints through to resolution
  • Confident communication skills with excellent written abilities
  • Excellent problem-solving skills
  • Availability to work allocated shifts, including some evening and weekend work

We offer a range of benefits, including:

  • Discounts at our Currys stores and partner networks
  • Life Assurance and Sharesave scheme
  • Access to Wellbeing initiatives, including cycle to work and eyecare
  • Access to the Aviva Digital GP app

At Currys, we're committed to making inclusion and diversity part of everything we do. We want to ensure that everyone has a fair opportunity to show us their talents during our application process. If you need any additional assistance, please email careers@currys.co.uk and we'll do our best to help.



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