Customer Service Representative
4 weeks ago
At Arne Clo Ltd, we're looking for a skilled Customer Service Representative to join our team on a temporary basis. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through multiple contact channels.
Key Responsibilities:
- Respond to customer enquiries via email, live chat, and social media
- Provide information about new and existing products
- Track and process orders and refunds
- Perform administrative tasks as assigned by Manager
- Work rotating shifts between 7am and 10pm, including weekends
Requirements:
- Strong organisational skills
- Computer literate, proficient in MS Office (Outlook, Excel, Word)
- Excellent verbal and written skills
- Great attention to detail
- Ability to follow process and use own initiative to support customer experience
- Ability to work as part of a team and independently
- Understanding of brand tone and engaging with customers
Benefits:
- Annual holiday allowance of 32 days (including Bank Holidays) + birthday off
- Generous staff discount
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from hundreds of places
- Employee Assistant Programme
- Cycle to Work Scheme
- Tech Scheme
Arne Clo Ltd is an equal opportunities employer, committed to diversity and inclusivity. We encourage applications from candidates from all backgrounds to join our growing team.
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