Customer Service Manager

4 weeks ago


Risley, Warrington, United Kingdom Nationwide Platforms Full time

About the Role:

We are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team. As a key member of our organization, you will be responsible for driving business growth through effective customer management and team leadership.

Key Responsibilities:

  • First line escalation point for the hire desk, transport, and internal sales to support a positive customer experience and hit revenue targets.
  • Take shared responsibility of operational efficiency, customer satisfaction, financial performance, and health & safety of your remit.
  • Act as deputy to cluster General Manager as appropriate.
  • Review NPS and internal customer feedback to drive improvements and address root causes.
  • Conduct daily/weekly huddles to communicate objectives and encourage interdepartmental collaboration.
  • Conduct monthly performance management reviews to set clear objectives and development plans.
  • Support field sales team with customer visits to resolve disputes.
  • Ensure job planning is done to optimize service delivery performance and cost efficiency targets.
  • Control regional costs within budget.
  • Provide a responsive service to third parties, ensuring customers receive the highest standard of service.

Requirements:

  • Driving Licence.
  • IPAF Licence (desirable).
  • Experience in supervising, monitoring, and coaching within sales and operational teams.
  • Ability to communicate with internal or external customers to resolve issues and build strong relationships.
  • Ability to create a customer-focused environment and motivate the team.
  • Credible communicator with the ability to influence senior managers.
  • Demonstrates commercial awareness and the ability to innovate or propose data-driven solutions.

About Nationwide Platforms:

We are part of the Loxam Group and the UK's market leader in powered access, with a fleet of 13,500 machines operating from 32 depots across the country. We pride ourselves on putting health and safety first and have a strong commitment to welfare and wellbeing, epitomized by our 'Your Safety, Our Priority' programme.



  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our offices in Birchwood. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do.Through effective and proactive management, you will drive the business forward with a passion to deliver business...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our Birchwood offices.Key ResponsibilitiesCustomer FocusDrive the customer at the heart of everything you do by ensuring a positive customer experience to hit revenue targets.Take shared responsibility of the operational efficiency, customer...


  • Risley, Warrington, United Kingdom Morson Talent Full time

    About the Role: We are currently recruiting for a Customer Service Representative to join our Domestic Sales & Service team. This is a fantastic opportunity for someone who is driven, customer-focused, and looking to make an impact in a dynamic team. The position is initially a temporary contract with the potential to become permanent.Key...


  • Risley, Warrington, United Kingdom Currys Full time

    Role Overview:Currys is seeking a skilled Customer Service Representative to join our Contact Centre team.This is a fantastic opportunity to provide exceptional customer service and make a real impact on our customers' experiences.As a Customer Service Representative, you will be responsible for:Investigating and resolving customer complaints in a timely and...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    Customer Service Manager Job DescriptionWe are seeking a highly skilled Customer Service Manager to lead our Specialist Vehicles Division team based at our offices in Birchwood. As a key member of our organization, you will be responsible for driving business growth through effective customer management and team leadership.Key Responsibilities:First line...


  • Risley, Warrington, United Kingdom Currys Full time

    Customer Focus Role OverviewCurrys Contact CentrePermanent, Full Time - 40 HoursGrade 2, £25,792 + bonus paid 4 weeklyHybrid available, onsite work required for first 12 weeksAt Currys, our passion is helping everyone enjoy the latest technology. We're proud of our service levels and it's all down to our people, 30,000+ capable and committed colleagues,...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service through multiple contact channels, including email, live chat, and social media.Key ResponsibilitiesRespond to...


  • Risley, Warrington, United Kingdom EG Group Full time

    About the Role:As a Customer Service Representative at EG Group, you will be responsible for providing outstanding customer service to our valued clients while working in a fast-paced environment. You will engage with customers, deliver a fast and friendly service, and prepare our much-loved beverages and products.Key Responsibilities:Provide exceptional...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we're looking for a skilled Customer Service Representative to join our team on a temporary basis. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through multiple contact channels.Key Responsibilities:Respond to customer enquiries via email, live chat, and social...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor on a temporary basis. This role will involve engaging with our customer base through various contact channels, responding to enquiries and feedback, and providing information about our products.Key Responsibilities:Respond to...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are seeking an exceptional Customer Service and Sales Specialist to join our team at Nationwide Platforms, the market-leading powered access rental company in the UK. This is a fantastic opportunity to work with a diverse range of customers, providing them with leading safe access solutions for working at height.As a Customer Service and Sales Specialist,...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a skilled Customer Delivery Driver to join our team. As a Customer Delivery Driver, you will be responsible for delivering products to customers' doors, ensuring timely and efficient delivery.Our operation runs 24 hours a day, 7 days a week, and we offer flexible working arrangements to accommodate your lifestyle. You will work...


  • Risley, Warrington, United Kingdom EG Group Full time

    Role: Starbucks BaristaLocation: Warrington Hours: Part-Time - 8 Hours Available / Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 | £7.15 aged 17 | £6.60 aged 16 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group We are seeking a friendly and dedicated Barista who can provide outstanding customer service to join our welcoming Starbucks...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are seeking a skilled Customer Service and Sales expert to join our team at Nationwide Platforms, the leading powered access rental company in the UK.As a Customer Service and Sales Advisor, you will play a vital role in delivering exceptional customer experiences while driving sales growth. You will be part of a dynamic team that works closely with...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    Nationwide Platforms is a leading provider of working at height training services, offering a wide range of courses to customers across the industry.We are seeking an experienced Sales and Service Representative to join our Training team in Birchwood, Warrington. The successful candidate will be responsible for taking inbound calls from customers enquiring...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' doors, providing excellent customer service, and working efficiently in a fast-paced environment.Key Responsibilities:Deliver products to customers' doors in a...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a key member of our operations, you'll be responsible for delivering our products to customers' front doors, ensuring a seamless and efficient experience.Key ResponsibilitiesDeliver products to customers in a timely and professional mannerEnsure vans...


  • Risley, Warrington, United Kingdom Eurofins UK Forensic Services Full time

    Job OverviewEurofins UK Forensic Services is seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in the DNA Centre.About the RoleThis role requires a professional individual who can provide administrative support and customer-facing services, ensuring exceptional service delivery while adhering to contractual...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure smooth operations.About YouWe're looking for someone who is...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, ensuring a fast and efficient service.Key ResponsibilitiesDeliver products to customers' front doorsWork flexible hours, including late and weekend shiftsBe...