Customer Support Specialist

6 days ago


Risley, Warrington, United Kingdom Eurofins UK Forensic Services Full time
Job Overview

Eurofins UK Forensic Services is seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in the DNA Centre.

About the Role

This role requires a professional individual who can provide administrative support and customer-facing services, ensuring exceptional service delivery while adhering to contractual requirements. The successful candidate will be responsible for managing data entry, handling customer queries, preparing reports, and maintaining excellent relationships with both internal and external customers.

Key Responsibilities
  • Data Management: Timely and accurate data entry into CLIMS, meeting stringent deadlines and maintaining data integrity.
  • Customer Liaison: Collaborate closely with customers, responding promptly to their needs, and providing clear communication on reports, results, and other important updates.
  • Documentation and Filing: Maintain accurate records, file continuity paperwork, case files, and sample cards efficiently, adhering to company protocols.
  • Operations Support: Run invoices, respond to invoice queries, and manage the release of results to external customers effectively.
Requirements
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and Outlook, as well as experience with CLIMS.
  • Communication: Excellent telephone manner, strong interpersonal skills, and the ability to communicate complex information clearly.
  • Organisation: Strong organisational skills, with the ability to multitask, prioritise tasks, and meet tight deadlines.
What We Offer
  • Competitive Salary: £32,000 - £40,000 per annum (dependent on experience).
  • Benefits Package: Life Assurance, Pension Scheme, 25 days' annual leave (increasing to a maximum of 30 days), Employee Length of Service Awards, and access to our Employee Wellness Hub.
  • Career Development: Opportunities for growth and career advancement through our Career Pathways programme.
About Eurofins UK Forensic Services

We are part of the global Eurofins network, a leading provider of scientific and laboratory services. Our commitment to innovation, quality, and customer satisfaction drives our success.


  • IT Support Specialist

    4 weeks ago


    Risley, Warrington, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: IT Support SpecialistThe IT Support Specialist will act as the initial point of contact for all user IT issues, escalating where necessary to the wider team.Key Responsibilities:Answer the telephone system in a timely and polite manner.Log all helpdesk emails onto the helpdesk system in a timely manner.Act as the initial point of contact in the...

  • IT Support Specialist

    4 weeks ago


    Risley, Warrington, United Kingdom Daisy Communications Limited Full time

    Job Title: IT Support SpecialistThe IT Support Specialist will act as the initial point of contact for all user IT issues, escalating where necessary to the wider team.Key Responsibilities:Answer the telephone system in a timely and polite manner.Log all helpdesk emails onto the helpdesk system in a timely manner.Act as the initial point of contact in the...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are seeking an exceptional Customer Service and Sales Specialist to join our team at Nationwide Platforms, the market-leading powered access rental company in the UK. This is a fantastic opportunity to work with a diverse range of customers, providing them with leading safe access solutions for working at height.As a Customer Service and Sales Specialist,...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we are an apparel and footwear brand/retailer based in the UK. We design and develop our products in the UK, manufacture in the near & far east and then ship directly to our customers via our online store. Our team is ambitious and believes all targets are achievable through new product category launches, paid media, CRM activity, and...


  • Risley, Warrington, United Kingdom Daisy Communications Limited Full time

    The role of IT Support Specialist at Daisy Communications Limited involves acting as the primary point of contact for user IT issues, providing timely and effective resolutions to ensure minimal disruption to business operations. The successful candidate will possess excellent communication skills, technical knowledge of Microsoft desktop operating systems,...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    About Arne Clo LtdArne Clo Ltd is an apparel and footwear brand/retailer based in the UK, with a presence both online and offline. The company designs and develops its products domestically, manufactures them in Asia, and then ships them directly to customers through ARNEclo.com or Selfridges.The company has ambitious objectives for the next decade, aiming...


  • Risley, Warrington, United Kingdom Currys Full time

    Customer Focus Role OverviewCurrys Contact CentrePermanent, Full Time - 40 HoursGrade 2, £25,792 + bonus paid 4 weeklyHybrid available, onsite work required for first 12 weeksAt Currys, our passion is helping everyone enjoy the latest technology. We're proud of our service levels and it's all down to our people, 30,000+ capable and committed colleagues,...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our offices in Birchwood. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do.Through effective and proactive management, you will drive the business forward with a passion to deliver business...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our Specialist Vehicles Division team based at our Birchwood offices.Key ResponsibilitiesCustomer FocusDrive the customer at the heart of everything you do by ensuring a positive customer experience to hit revenue targets.Take shared responsibility of the operational efficiency, customer...


  • Risley, Warrington, United Kingdom KBR Full time

    Company OverviewKBR is a leading global provider of professional services and solutions in the government, energy, and commercial markets.We are seeking highly motivated individuals to join our team as Project Support Specialists to support our programme delivery throughout the duration of the contract.About the RoleThis is an exciting opportunity for...


  • Risley, Warrington, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Customer & Warehouse Operations SpecialistWe are currently looking for a skilled Customer & Warehouse Operations Specialist to join our team at KPI Recruiting Ltd.Key Responsibilities:Customer Service: Engage with customers daily to address product queries and other inquiries over the phone.Purchasing and Stock Management: Oversee all purchasing...


  • Risley, Warrington, United Kingdom Nationwide Platforms Full time

    About the RoleNationwide Platforms, a leading provider of working at height training, seeks an experienced Training Coordinator Specialist to join their team.The ideal candidate will have a proven track record in administration, excellent communication skills, and a strong attention to detail. This is a fantastic opportunity for someone who enjoys working as...


  • Risley, Warrington, United Kingdom KPI Recruiting Ltd Full time

    {"Job Title": "Customer & Warehouse Operations Specialist", "Job Summary": "We are seeking a skilled Customer & Warehouse Operations Specialist to join our team at KPI Recruiting Ltd.", "Key Responsibilities": "{•} Engage with customers daily, addressing product queries and other inquiries over the phone and email.• Handle all incoming purchases (direct...


  • Risley, Warrington, United Kingdom Integral UK Ltd Full time

    Job SummaryWe are seeking a highly skilled Technology Support Specialist to join our EMEA IT Infrastructure team. The successful candidate will be responsible for providing technical support and assistance to our clients across the region.Key ResponsibilitiesProvide technical support and assistance to clients via phone, email, and remote desktopTroubleshoot...


  • Risley, Warrington, United Kingdom Iron Mountain Full time

    About the RoleWe are seeking an organized and results-driven individual to join our Project Delivery Team as a Data Center Specialist.Based at Hinton House, Risley, the successful candidate will work with multi-disciplinary teams to deliver a wide range of services, supporting our clients' business needs in the most cost-effective and customer-satisfying...


  • Risley, Warrington, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' doors, providing excellent customer service, and working efficiently in a fast-paced environment.Key Responsibilities:Deliver products to customers' doors in a...


  • Risley, Warrington, United Kingdom Currys Full time

    Customer Focus Role Overview:Hiring Details:Currys is a company that prides itself on delivering exceptional customer service. We are seeking a Customer Focus Advisor to join our team and help us achieve this goal.About the Role:The Customer Focus Advisor will be responsible for providing support to customers who have experienced issues with our products or...


  • Risley, Warrington, United Kingdom Iron Mountain Full time

    About the RoleWe are seeking a highly organized and results-driven individual to join our Project Delivery Team as a Data Centre Specialist. Based at Hinton House, Risley, you will work with multi-disciplinary teams to deliver a wide range of services, supporting our clients' business needs in the most cost-effective and customer-satisfying manner.Key...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    At Arne Clo Ltd, we're seeking a highly skilled Quality Control Specialist to join our team. As a key member of our quality control team, you'll be responsible for ensuring all products meet our high standards before they're dispatched to customers.The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to work...


  • Risley, Warrington, United Kingdom Arne Clo Ltd Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service through multiple contact channels, including email, live chat, and social media.Key ResponsibilitiesRespond to...