EMEA Business Process Owner

5 days ago

London, Greater London, United Kingdom Michael Page (UK) Full time

About Us

We are a leading international bank in London, dedicated to delivering exceptional service to our clients.

**Job Title:** Director of Operations - Payments Services

**Job Summary:**

This role is responsible for the coordination and orchestration of high-performing, resilient and efficient end-to-end EMEA business services within payments and current accounts.

You will leverage your knowledge and expertise to drive strategic business change needed to ensure that our payment Operating Models are fit for purpose and enhance the internal and external customer experience.

**Key Responsibilities:**

  • Provide steering, oversight and governance to Payments and Current Account Services across EMEA, ensuring payment systems, their process design and operational resilience comply with regulatory expectations.
  • Act as the Business Process Owner (BPO) for Payment and Current Account Services, providing oversight of operational incidents and managing the operational relationships with Nostro Agents and Clearing Settlement Mechanisms (CSM's).
  • Provide Subject Matter Expertise (SME) to interpret the risk appetite and identify existing risks to the Bank in the Payment and Current Account Services space.
  • Drive strategic transformation initiatives such as the transformation of our Payments and Current Account technology, processes and Operating Models providing management with information and insights into risks, benefits and ROI.
  • Partner with front office / product teams across EMEA, other regions and globally to support the bank's strategic goals.

**Requirements:**

The ideal candidate will have:

  • Experience of engaging with senior stakeholders across branches, regions and Head Office, including board level.
  • Ability to educate and convince stakeholders at all levels on the essential nature of best practice and alignment to industry and peer standards.
  • Operational management - experience of either managing and/or transforming payment and current account services at an operational level or have experience of managing the risks related to the provision of payment and current account services.
  • Industry Knowledge:
    • In-depth knowledge of best practice in Payments across the financial services industry and an ability to utilise that knowledge to enhance the capability at the bank.
    • Knowledge and expertise of the operation of current account services.
    • Experience of analysing regulatory text in the payment service space in the financial sector and applying the appropriate interpretation of said text.
  • Business Service Management - Expertise in service management and experience of implementing/running service strategy, service management, service delivery and continual service improvement within financial services or similar complex, multi-product, multi-region organisations.
  • Strategy - Translates strategy into goals and objectives for the functional team to support the holistic delivery.
  • Driving Change - Diplomatically challenges objections to change with logical and well-supported logic, remaining positive in the face of setbacks and maintaining forward momentum.

**Salary and Benefits:**

£155-165K basic salary, strong benefits package and bonus opportunity.

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