Process Owner for EU Operations Improvement
1 day ago
We are seeking a skilled Process Owner to contribute to the improvement and growth of our EU Operations network. As a key member of the EU Amazon Customer Excellence System (ACES) team, you will be responsible for orchestrating technology project execution, communication, troubleshooting, and change management between Amazon Fulfillment Technology and Fulfillment Center Operations.
Key Responsibilities- Be the subject matter expert in the network, providing guidance on complex operational problems and driving the technical vision and roadmap to advance fulfillment center products and services.
- Contribute to strategic goals, roadmap, and plans for your process area, including idea scoping, business analysis, prioritization, and robust planning.
- Manage multiple projects simultaneously, with a focus on timely delivery and creating financial models to control and report on deliverables.
- Work closely with cross-functional business and technology teams to drive mindful discussions and ideation, planning, and execution.
- Collaborate with the extended EU ACES teams to define physical processes, process metrics, and training material to create and audit the highest process standards.
The Amazon Customer Excellence Systems (ACES) team plays a critical role in orchestrating cross-functional technology and continuous improvement projects. As a Process Owner, you will work in partnership with existing Process owners and worldwide Subject Matter Experts to design, develop, and execute project improvement plans and new product development plans.
Requirements- Completed Bachelor Degree (Math, Engineering, Science, Business)
- Large scale, cross-functional project management experience
- Proficient in training and coaching Lean Six Sigma principles
- Demonstrable problem-solving, mathematical, and analytical skills using data to drive decisions in a business environment
- Experience with analytical tools such as SQL, Tableau, or Microsoft Access
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